Check-a-Trade Reviews reach a wider range of customers.
Everybody covered by Online, Email, Phone & Post
Digital Direct Aerials has been a member of Check-a-Trade since April 2014 and have built up 735 reviews with an constant score of 9.94 /10 over that time. We are very grateful that so many of our customers filled in the forms and returned them. You can see below that our engineers rate even higher for workmanship and politeness!
Checkatrade will verify many of the responses by telephone or email. Check-a-Trade’s review categories and background checks cover local trades very well and our experience has been positive. However a number of our national competitors have signed up to the more email-based international independent review sites with different colour stars such as TrustPilot and Feefo. More, these ranking badges could sometimes appear alongside their Google Ads and free listings. So we investigated further.
One complaint against Check-a-Trade is that they cannot accept feedback on one of their companies until a service has been delivered. So if appointments are missed repeatedly so that the customer eventually goes elsewhere they cannot leave feedback. One of the national Aerials companies has been letting a small number of their potential customers down in this way when the value of the potential invoice did not look to be high enough.
You can leave negative feedback before a bill is paid on the pure online review sites such as TrustPilot and Feefo. However as not all our customers use email, even where they have access to the internet, Check-a-Trade’s simple forms and choice of telephone or email verification can work for them.