Coronavirus Safe Service & Precautions
CORONAVIRUS – Here to Help with Your Essential TV Services
Firstly please can we send our thoughts to all affected.
The safety of our customers and team is paramount at this time. Therefore we have made the decision to only run a small skeleton team who can help you at this time to restore TV services.
I was really impressed with the service Nick arrived with face mask, gloves ‘social distancing’ and did a fantastic job. Barbara, Knowle, Trustpilot, 14th May ’20.
Working In Your Home Safely under Lockdown now widened
I specifically used DDAerials as they stated on the website they used PPE as I am a healthcare worker.
Christine, Worcester, Trustpilot, 30th April ’20.
From May 12th, plumbers, electricians and cleaners working IN peoples homes are allowed to return to work following Government guidelines. DDAerials have been working outside homes throughout and have developed carefully safe practices to fix WiFi problems and mount TVs.
Is WiFi essential? All our recent WiFi callouts have been.
Is TV Wall mounting ever vital? We’ve found the correct mount can make life under lockdown a lot, lot better.
Whether boosting WiFi coverage or setting up a screen for yoga or exercise classes, then a Zoom or Skype meeting or family face time; first we check it can be done safely.
Digital Direct follows Government Guidelines in your home, wearing PPE, using constant hygiene and distancing. We will discuss how social distancing can be managed; using separate rooms or family members taking their exercise time. More Details follow.
Coronavirus Precautions – From the Start
We have already been taking precautions before the announcement made on the 23rd March 2020 to ensure we minimise risk to our fabulous team and to all customers, and we will continue to ensure we do everything we can to stay safe.
These measures include;
- Carrying disinfectant with us
- Using disposable gloves
- Keeping a strict distance
- Wearing masks
- Taking card payments only by phone to the office
A strict booking in process
- Working externally as much as we can
- Washing our hands thoroughly before, after and during
If you are in need of a repair or require our services, please do not hesitate to contact us
or Call Nik on 0800 311 8478.
Despite the measures being taken, we will continue to operate and provide our first class professional service as much as possible to all customers .
Digital Direct Aerials will continue to change and be as flexible as possible though this health emergency.
We totally recognize we need to stay at home to reduce spread and we have responded to this by only operating for the most essential cases . eg NO TV AT ALL
We are a true genuine small team and want to play our part correctly, morally and professionally through this horrible time .
Please note, if you are suffering symptoms of COVID 19 or are self isolating due to being in contact with a person who has symptoms of COVID 19, to protect both our workforce and all customers we will not be able to attend your property. We apologize for any inconvenience this may cause, and would be more than happy to attend after you have isolated for the 14 day period.
Recent Testimonials on Trustpilot
Excellent service. Being in covid 19 lockdown I was worried when my aerial came off the roof. A call to Digital Direct assured me it could all be taken care of. I was really impressed with the service Nick arrived with face mask, gloves ‘social distancing’ and did a fantastic job. I can’t thank them enough. Barbara, Knowle, 14th May 2020.
Quick and friendly service. Solved the problem. Work was carried out safety with all the right Coronavirus precautions. Will definitely use this excellent local service again. Mr&Mrs Jordan, 1st April 2020.
Excellent service, will definitely use again! Excellent service, our aerial mast was loose and wearing the chimney. Richard fixed it whilst staying outside and I paid over the phone. Great company and great service in these difficult times. Tom B, 1st April 2020.