Call Nik on 0800 311 8478

ddAerials, a Local Family Firm that Cares

  
Call Nik on 0800 311 8478

ddAerials, a Local Family Firm that Cares

Aerial Repair from £29
Book a Callback

 

Meet the Engineers at Digital Direct Aerials


Here at Digital Direct we really care about our people and they are all accredited to prove it. We pride ourselves an building great relationships with our customers and providing choices and answers to meet your viewing needs.
This page also has recent photos so you can recognise our vans and engineers. You will be told the engineer’s name who is on the way so you can look up their entry and find out a bit more about them and who to expect.

David – Operations ManagerDavid - Senior Engineer and Team Leader

David is a real asset to Digital Direct Aerials . Dave has worked along side Nik for many years and provides a standard of workmanship that is hard to beat. David’s knowledge and attention to detail is exceptional and he ensures customer satisfaction on every call. Dave or David, Dave is used most, has generated the highest number of reviews. However, only 2 out of 3 reviewers Name Check which gives the clue about the unassuming, modest guy that he is.

Review Name Checks

DD Aerials were prompt, well equipped and did the job exactly as agreed. Dave and his colleague were very prompt, arriving as agreed at 8am (time for arrival 0800-0900) they were efficient and quick workers.
We live in an old building converted into flats and it was a challenge finding out which Sky dish was whose on the roof. Dave was quickly able to locate and update our dish, they tested the signal before leaving with everything done in about an hour. Sky came that afternoon and without any problems managed to connect our Sky Q.
Everything went really smoothly (for once!) Jode, Solihull, on Trustpilot, 2nd April 2022.

Excellent service. Our aerial snapped due to age and exposure. Elaine dealt with our request carefully. It was a bleak, cold, and drizzly day but David arrived before time and was both professional and cheerful.
Mr Balmere, Solihull, on Trustpilot, 11th December 2021.

Problem with TV signal. David arrived and quickly identified the problem which was then resolved.
Mr Cook, Stourbridge, on Trustpilot, 23rd November 2021.

Brilliant on site service from Nik & Dave. This wasn’t an easy job as it required installation of a Wi-fi network, multiple Wi-fi extenders and sky tv to 4 points of the house (as well as 2 large TVs to set up and wall hang). Nik & Dave worked quickly, efficiently and were very neat and tidy. They take all the stress away and their rates are very reasonable. Nicky, Stourbridge, on Trustpilot, 16th October 2021.

Digital direct done some work for me. Done superb job. Dave who done the work, brilliant mate professional, polite, respectful. Done flawless work on time once again. Thankyou for doing a good job.
Andy, Birmingham, B15, on Trustpilot, 1st June 2021.

Excellent service, Nik and Dave were knowledgeable, friendly and willing to go the extra mile to meet our expectations. Mr Brandon, Droitwich, on Trustpilot, 8th May 2021.

Rob – Commercial Systems Engineer Rob - Commercial Systems Engineer

Rob is incredible with his wealth of industry experience and in-depth knowledge.

He fixes multiple communal faults daily , effortlessly, and easily . Causing minimum distribution to tenants and residents . Maximizing up time of systems. Finding cost effective solutions to get blocks back up and running .

Rob has excellent communication skills explaining clearly and simply the problem to landlords / tenants / Scheme managers .

He has a good sense of humour, a very happy chap.

Review Name Checks

Excellent new aerial installation. We recently had a new aerial fitted in our loft, to replace an outdated one. The service was very efficient, and the work completed the next day. Robert was friendly and thorough, and explained what he was doing at each stage. He made sure it was all working before he left. Excellent company, and we definitely recommend them! Deborah, Halesowen, on Trustpilot, 20th August 2022.

Thanks to Elaine and engineers Richard and Rob for the amazing service – a weight off my mind in helping my mother out when I couldn’t! Patient understanding reliable efficient and trustworthy.
Karen, Birmingham, B31, on Trustpilot, 14th May 2022.

Fantastic Customer Service!
Thank you Digital Direct for working with the Building Management to resolve a Sky satellite signal issue, for me the tenant. Rob was excellent in delivering a fantastic service, he was on site early, carried out all works in a professional manner, keeping me informed and area clean at all times. I felt Rob went over and beyond to ensure that I, the customer, was not disappointed. He did this by working with the Sky engineer, who would not have be able to complete installation of Sky tv had Rob not offered to assist with the connectivity to the wallplate and dish. Rob you’re an absolute star! Even the Sky engineer was taken aback at how genuinely you worked to ensure Sky tv could be installed today. Jaz, Bilston WV14, on Trustpilot, 5th October 2021.

From the initial contact with Mark to installation from Rob, friendly and professional and competitive price. Would recommend. Jeanette, Birmingham, on Trustpilot, 19th June 2020.

Excellent service. Great communication from Kerry and Sarah, super friendly too. Excellent service from Rob who come to do the job. Would definitely use them again and recommend their services to all. 100% top notch. Lindsay, Birmingham, on Trustpilot, 15th May 2020.

Excellent Response and Service I live in an apartment complex in Solihull where our communal television service failed affecting about twenty residences. Digital Direct juggled their workload so they were able to visit our complex in the morning after the problem occurred and restored the service. Rob the engineer checked on two elderly residence to ensure their tv settings were maintained and the televisions were functioning correctly which was much appreciated. Ronald, on Trustpilot, 20th December 2019.

Richard – Senior Domestic EngineerRichard - Senior Aerial and Systems Engineer

Richard is a true gentleman and is naturally a very empathetic engineer. Always working to our high standards, Richard’s reviews speak for themselves.
With his wide range of aerial and system skills, updated to the latest Sky approved standards, he is a true asset to Digital Direct.

Review Name Checks

Total professionalism. Richard arrived as agreed, reviewed our poor picture problem and quickly arrived at a solution. The new aerial fitted worked perfectly and we were delighted with the results. Very happy with the service, particularly the professionalism of Richard and would definitely recommend the company.
Alistair, Dudley, on Trustpilot, 28nd October 2022.

Richard sorted out our problem in no time at all. Would highly recommend.
Val, Cradley Heath, on Trustpilot, 18th October 2022.

 Richard was very thorough and professional and set up my Sky Glass tv for me. He took the time to make sure I understood how to use the remote control.
David, Kinver, on Trustpilot, 27th September 2022.

Another fab job from Digital Direct. This time it was for my Aunt who was recently widowed. Right from the initial phone call to Richard the engineer there was efficiency and compassion. Job was booked in and completed on the next working day. Can’t praise and thank them enough. Wouldn’t use anyone else.
Mrs E, Kingswinford, on Trustpilot, 16th September 2022.

Fantastic company. The Receptionist was friendly and helpful. Richard attended my Mother’s home and it didn’t take him long to find the problem and fix it. Very impressed with the whole experience.
Mrs Williams, Halesowen, on Trustpilot, 13th September 2022.

Great service & it all happened so quickly. Service brilliant from the first phone call, Elaine was so lovely to deal with, she made it all so easy alot of companies could learn from her. Richard great & did exactly what I wanted with the nuisance pigeons. Carol, Halesowen, on Trustpilot, 8th September 2022.

Excellent Service Throughout! Have to say my experience was pretty much perfect throughout, from my initial enquiry over the phone to the installation of the TV mount today. Richard completed the job in an excellent manner, explaining the steps throughout and I would happily recommend this company to anyone.
Jonny, Coventry, on Trustpilot, 10th August 2022.

My 87 yr old mum was fretting because her television had lost its signal. I phoned digital direct Birmingham who came to her rescue. The lady who took my call was so helpful and understood completely how important a lifeline a television is to older people. Richard, the television engineer, was round in half an hour, and fixed the problem for a very reasonable cost. Thank you so much. Jeanette, Solihull, on Trustpilot, 2nd August 2022.

Excellent service. Did not expect my issue to be resolved on first visit but the engineer Richard was very professional and efficient, located and rectified the reception problem within 1 hour of arrival.
Totally satisfied and would recommend DDA.
BS, Hagley, on Trustpilot, 11th July 2022.

First Class Service… Richard to visited us was very polite and courteous and clearly very competent at his job… All of our TV’s are now working correctly after having the antenna replaced and TV’s re-tuned….
Paul, Brierley Hill, on Trustpilot, 6th July 2022.

Excellent service. Richard came Thursday and we arranged for the work to be done the next day. This was done and I had excellent contact with the office informing me of all progress.
Christine, Birmingham, B31, on Trustpilot, 3rd June ’22.

Thanks to Elaine and engineers Richard and Rob for the amazing service – a weight off my mind in helping my mother out when I couldn’t! Patient understanding reliable efficient and trustworthy.
Karen, Birmingham, B31, on Trustpilot, 14th May 2022.

We recently moved into a new home, and were confused about how to get our four televisions set up and working. We also needed three of them to be mounted on the wall. Richard did all this for us in a morning, patiently explaining how to work them. As well as being technically competent , Richard is a nice guy. The company was very efficient in arranging the appointment. Highly recommended.
Robin, Stourbridge, on Trustpilot, 7th May 2022.

Highly Recommend. I left a message for Digit Direct Aerials on Sunday, by the next morning they had called me back. I explained what I needed, and an appointment was made for me on Tuesday morning. Richard the aerial fitter arrived, he was soon able to get us sorted, and within a short time our television was up and running. Excellent customer service and good price. Well done Digital Direct Aerials!😊.
Carol, Birmingham, B30, on Trustpilot, 6th May 2022.

Reliable, helpful and friendly. From the first contact, Digital Direct Aerials were brilliant. I was contacted as promised by a very helpful and friendly lady from the sales team. The day and time was arranged for Richard Simmonds to fit our new aerial. Richard arrived on time, he was friendly courteous and professional and gave us good advice. Rob, Brierley Hill, on Trustpilot, 24th April 2022.

Andy Skyrme – Domestic Engineer

Andrew has years of industry experience.

Andy is a kind genuine patient Engineer who is ideally placed for supporting you in your home.

Review Name Checks

LG 65″ TV – Wall mount and devices connected. Andy (the fitter), did a superb job in wall mounting my new 65″ LG OLED TV and concealing the wiring. He was very pleasant and knowledgeable, Connected my devices to TV and checked they were all working. Excellent job.
Andy, Birmingham, B29, on Trustpilot, 21st October 2022.

What a great service! When I rang yesterday the lady I spoke to was very helpful. This morning, Andy rang to let me know what time he would arrive. He was polite and informative and carried out the work required quickly and efficiently, in spite of the heavy rain we were experiencing at the time! Thank you!
Mary, Coventry, on Trustpilot, 5th October 2022.

Excellent service. Andy gave me a call to say he was nearby and what time he would arrive by. He was even patient enough to wait whilst I joined a video call.. Andy was extremely professional, very polite and friendly, he took the time to understand what we wanted and explained how he could make it happen. He also respected that I was on a work call and was able to avoid making too much noise. I was able to leave Andy to get on with the work needed and he did so perfectly.. He also cleaned up after himself and left everything as he found it. Thanks so much to Andy .. we are now finally able to watch live tv without having to rely on the internet.
GK, Sutton Coldfield, on Trustpilot, 6th August 2022. Click to see GK’s full review.

Absolutely outstanding service from this company Elaine was first point of call and arranged a visit within hours .. Andy who told me “ no I definitely don’t need a new Ariel “ which really impressed me .. Andy went on to solve the issue and took the time and effort to explain to me what he was doing. I would most definitely use D.D. again and would recommend them to anyone else. Pauline. Kidderminster, on Trustpilot, 9th July 2022.

Top quality installation. Highest recommendation. Thank you Andy.
Robert, Stourbridge, on Trustpilot, 4th July 2022.

Absolutely first rate! From being able to book through ANY method I chose (email, phone – hugely important for people unable to use phones), then by being kept up to date by customer service, and then Andy who came to diagnose and put right the problems we had. Andy looked for the cheapest solution despite the fact he could have sold us the most expensive aerial. He didn’t. Instead, he told us we only needed the smaller aerial. He also replaced an ancient cable after showing the different readings between old and new cable, and left us with a 100% signal strength – for a bargain price! Sue, Lichfield, on Trustpilot, 21st June 2022.

Great service, well organised, Andy the engineer sorted out everything we required. Would use again.
Sarah, Bromsgrove, on Trustpilot, 10th May 2022.

Andy arrived well within the time frame and diagnosed problem. New cable was then installed. This was very awkward due to the aerial being up a tree away from the house along a very narrow path on the top of a steep slippery bank and through the roof space with very limited access. All done very professionally. Television was then re-tuned and all is now good. Lynn, Stourbridge, on Trustpilot, 24th January 2022.

Andy the Technician arrived, AKA the Yoda (he who knows everything) of Remotes. Within twenty minutes he had sussed out the problem and totally re set the remote. Fantastic! He then said would I like him to alter the settings to improve the viewing quality of the TV. Seriously, what he did I haven’t a clue but I now will not need to book an eye test for my glasses as in the evenings I thought something was wrong with my eyes.
Phil, Stourbridge, on Trustpilot, 21st January 2022. Click for See the full review here.

Ben Moss – Technician

Ben is a happy, motivated engineer, adding value across the sectors we cover. A TV Systems Approved and CAI approved engineer who is always willing to go the extra mile. Ben is a credit to the DD team.

Review Name Checks

Very impressed with the very prompt service as Ben arrived within a couple of hours. Nothing was too much trouble and everything was sorted very quickly and was not expensive. Lovely young man who was very efficient and clean working. Would definitely use Digital Direct again. Mrs Jones, Kinver, on Trustpilot, 8th September 2022.

Your engineer Ben could not have done more. Gave great advice and installed the solution with a minimum of fuss. You should be very proud to have him on your team. Pete, Bromsgrove, on Trustpilot, 4th August 2022.

Ben arrived on time and sorted signal problem quickly. He was helpful and polite. Found company professional in their approach and would recommend them. Peter, West Bromwich, on Trustpilot, 28th July 2022.

Called Digital Direct for a visit to see what was required. Had an engineer called Ben arrive same day and booking in the work promptly for the following week. Ben was informative, worked cautiously and very tidy. After and before service calls from Elaine as well. So my experience dealing with Digital Direct was an extremely positive one and would recommend their services. Thank you. Mark, Stourbridge, on Trustpilot, 12th July 2022.

Ben worked out above and beyond to get the most satisfying solution quickly and it wasn’t long before we were connected up. The price was very good as he managed work-rounds to reduce the cost. I would certainly recommend them. Jonathan, Stourbridge, on Trustpilot, 20th June 2022.

Excellent service and lovely company to deal with, Ben solved our issue with the poor picture quality.
Highly recommend.
Sue, Halesowen, on Trustpilot, 20th June 2022.

I called for an engineer as my TV viewing was almost non-existent.
Too many cables and aerials that didn’t work properly. Ben came out, assessed the situation, made recommendations and when I gave him the go ahead he proceeded with the work in a professional and thorough way. I am delighted, I now have a TV that can provide the channels I want and for a reasonable price. From start (my initial call to Elaine) to finish (Ben coming out and completing the work) it was a painless service. Thank you. Molly, on Trustpilot, 30th May 2022.

Brilliant service Ben couldn’t do enough knew his trade also Elaine on phone very lovely lady.
David, on Trustpilot, 20th May 2022.

Jack – System Technician

Jack is a happy, motivated engineer. A TV Systems Approved and CAI approved engineer who is always willing to go the extra mile.

Jack is a credit to the DD team.

 

sarah-and-nik-family-directors

Nik — Operations Director

Nik has worked within the Aerial and Satellite industry since leaving school. Nik enjoys spending time on site with his team overseeing major projects and is always on hand to support his long standing loyal customers base. Nik also ensures that Digital Direct’s aerial, satellite and systems engineers are trained and qualified on the latest technology including the top Sky and Sky Q systems. Nik has worked alongside experts in top AV systems, CCTV and is an expert in the latest fibre systems for commercial and communal TV and internet systems. Nik’s most recent qualification is the HTBaseT Expert advanced installer Certificate. HDBaseT allows CAT 6a cables to deliver up to 4K video, top audio, ethernet, 100W power, control and USB over the same cables. HDBaseT can be used in commercial systems or top end audio visual installations.

Review Name Checks

Arranged for Digital Direct to attend an elderly relative who was having issues with her aerial. Nick sorted the signal issues very quickly. Absolutely excellent service all round and highly recommended, thank you 🤗
Rob, Birmingham, B32, on Trustpilot, 20th August 2022.

Amazing Company. Work completed: Wall mounting two televisions, a sound bar, and moving Sky to another room. Nick is a wonderful guy. He came out and did such a fantastic job for such a good price. He really helped us out and we are so impressed with him and his company. Thank you.
Tom, Bromsgrove, on Trustpilot, 13th August 2022.

Excellent service. We had excellent service from Nick.
Red Marlin Ltd, Leamington Spa, on Trustpilot, 2nd March 2022.

Impressive after sales service. I can’t recommend Nik and the team highly enough. Their installation service was first rate. Just as importantly, their follow up care is extremely impressive.
Mr Brandon, Droitwich, on Trustpilot, 29th December 2021.

Nick provided an exceptional service when we needed TVs mounted on our walls. He was consultative throughout the appointment and was keen to ensure we were aligned with the placements before he carried out the work. I would strongly recommend their services to a friend! Darren, on Trustpilot, 15th December 2021.

Brilliant on site service from Nik & Dave. This wasn’t an easy job as it required installation of a Wi-fi network, multiple Wi-fi extenders and sky tv to 4 points of the house (as well as 2 large TVs to set up and wall hang). Nik & Dave worked quickly, efficiently and were very neat and tidy. They take all the stress away and their rates are very reasonable. Nicky, Stourbridge, on Trustpilot, 16th October 2021.

Excellent service, Nik and Dave were knowledgeable, friendly and willing to go the extra mile to meet our expectations. Mr Brandon, Droitwich, on Trustpilot, 8th May 2021.

Rolls Royce Service from Nick and Team !!
Nick, Sarah , AJ all provided a brilliant service to us installing aerials including test and commissioning at Rolls Royce ! If its good enough for them, then I would advise anyone Digital Direct will fit the bill for everyone else !! Thanks again – brilliant. Neil & team at Universal AV Services on Trustpilot.