Call Nik on 0800 311 8478 or 07894 642 406

ddAerials, a Local Family Firm that Cares

  

Call Nik on 0800 311 8478 or 07894 642 406

ddAerials, a Local Family Firm that Cares

Aerial Repair from £29
Book a Callback

Meet the Engineers at Digital Direct Aerials


Here at Digital Direct we really care about our people and they are all accredited to prove it. We pride ourselves an building great relationships with our customers and providing choices and answers to meet your viewing needs.
This page also has recent photos so you can recognise our vans and engineers. You will be told the engineer’s name who is on the way so you can look up their entry and find out a bit more about them and who to expect.

David – Operations ManagerDavid - Senior Engineer and Team Leader

David is a real asset to Digital Direct Aerials . Dave has worked along side Nik for many years and provides a standard of workmanship that is hard to beat. David’s knowledge and attention to detail is exceptional and he ensures customer satisfaction on every call. Dave or David, Dave is used most, has generated the highest number of Trustpilot reviews. However, only 2 out of 3 reviewers Name Check which gives the clue about the unassuming, modest guy that he is.

Trustpilot Name Checks

Absolutely fantastic experience. I called Digital Direct on Monday afternoon, Dave came out on Tuesday morning (spot on agreed time of 8am). He gave us an instant quote which was favourable considering what I’d read online, did the job and was gone by 8.17am! He was polite and efficient and adhered to Social Distancing rules throughout. The office then called me a couple of hours later to Check I was happy with the service and take payment and then sent me an electronic receipt. Excellent service throughout!!!
Kevin, Stourbridge,27th May 2020.

Excellent. David was very helpful and sorted our problems out straight away thank him very much for all of his help. Cherralyn, Stourbridge, 5th June 2020.

Excellent service provided by David, really happy with the end result, TV’s look great.
Kevin, Stourbridge,27th May 2020.

Very efficient, same day service, excellent from David who solved the problem within 15 minutes. Not really surprised by this service as this business had provided first class service 10 years ago (and it is worth mentioning that we have had no problems since 2010). All in all extremely happy!. Alan. Halesowen, 27th May 2020.

Family run business … pleasure to deal with … slick, fair and transparent … perfect job. Slick booking process, really personable (Sarah) and Dave who came to mount my new TV above the fireplace was such a smooth operator. Clearly articulated what he was going to do and how much it would cost, fitted and finished with minimal fuss and actually understood the products I had so was able to offer advice about features I didn’t know the TV had! Will 100% use again. Sam, Hadnall, 1st June 2019.

Rob – Commercial Systems Engineer Rob - Commercial Systems Engineer

Nik headhunted Rob for his in depth knowledge of the latest commercial and communal systems including Integrated Reception Systems, IRS Fibre systems and multi-platform integration. Rob has settled in well with the team and Nik can trust him with the most complex systems.
Nik still personally manages all the larger contracts so he hogs the name checks however Rob’s name has featured in commercial and other testimonials.

Trustpilot Name Checks

From the initial contact with Mark to installation from Rob, friendly and professional and competitive price. Would recommend. Jeanette, Birmingham, 19th June 2020.

Excellent service. Great communication from Kerry and Sarah, super friendly too. Excellent service from Rob who come to do the job. Would definitely use them again and recommend their services to all. 100% top notch. Lindsay, Birmingham, 15th May 2020.

Excellent Response and Service I live in an apartment complex in Solihull where our communal television service failed affecting about twenty residences. Digital Direct juggled their workload so they were able to visit our complex in the morning after the problem occurred and restored the service. Rob the engineer checked on two elderly residence to ensure their tv settings were maintained and the televisions were functioning correctly which was much appreciated. Ronald, 20th December 2019.

Rob was prompt, cheerful and courteous and solved the problem of the tv. We would certainly recommend this company. Maureen, Stourport, 31st May 2019.

Richard – Senior Domestic EngineerRichard - Senior Aerial and Systems Engineer

Richard is a true gentleman and is naturally a very empathetic engineer. Always working to our high standards, Richard’s Trustpilot reviews speak for themselves.
With his wide range of aerial and system skills, updated to the latest Sky approved standards, he is a true asset to Digital Direct.

Trustpilot Name Checks

Very good service, Richard was polite and friendly.. would recommend company to a friend. Thank you …
Mrs Porter, Walsall, 25th June 2020.

Engineer on site within 90 minutes. Excellent introduction, very straight forward, matched with a first class engineer, Richard, who was friendly, knowledgeable and efficient whilst complying with the Covid 19 guidelines. Certainly worth five stars. Roger, Bromsgrove, 15th June 2020.

Excellent service from Richard and Elaine on the phone would defiantly recommend this company. Max, Walsall, 30th May 2020.

Excellent and Efficient. Richard the engineer gave excellent service and was very efficient. P Evans, Halesowen, 12th February 2020.

My engineer’s name was Richard. Efficient, well mannered, polite and clean worker. Great ambassador for the company. Steve, Coventry, 29th January 2020.

Andy Jones – Domestic Engineer

Andrew has years of industry experience.

Andy is a kind genuine patient Engineer who is ideally placed for supporting you in your home.

Trustpilot Name Checks

Had problem with reception with new Samsung TV through roof mounted aerial. Had new aerial booster fitted replacing old ineffective one. There was a quick diagnosis to the problem and quickly fixed. Thanks to Andy engineer and team at Digital Direct.
Martin, Rugby, 26th June 2020.

Was so pleased with Andy who installed a new tv aerial for me through Digital Direct. He was so efficient and friendly nothing was too much trouble for him to do. He did not leave until he had retuned all my tv’s and made sure they had a good sharp picture. I was so pleased with price Andy gave me for the job, I don’t think anyone would have bettered it. Thanks Andy. Grateful pensioner Val, Halesowen, 10th June 2020.

Prompt service, enquiry followed up by phone call to arrange call out. Engineer called Andy came within time allotted, sorted my Problems for me, would recommend Digital Direct to my family and friends.
Joan, Redditch, 10th June 2020.

Highly recommend. Great communication with texts and phone call to confirm the appointment. Andy sorted out my aerial problem and left everything neat and tidy. Helen, Birmingham, 21st February 2020.

Andy the engineer who carried out the work was polite, friendly and very knowledgeable. Ann, Birmingham, 14th February 2020.

Fantastic service. On time and Andy was really helpful and explained what was involved and also very tidy. TOP MARKS. Margaret, Birmingham, 13th February 2020.

Mark Houghton – Senior Communal Technician

Mark has a wealth of industry experience and in depth knowledge of the latest commercial and communal systems including Integrated Reception Systems, IRS Fibre systems and multi-platform integration.
Mark looks after our Communal Blocks and works hand in hand with our senior team ensuring our commercial customers receive the highest standard of attention.
Mark is up to date with technical knowledge and can solve a multitude of issues with his logical, methodical foresight and is able to offer options on equipment available for CCTV, Wireless networking and telephone communication.
His good sense of humour, and easy going confident nature will make Mark a fantastic addition to the team.

Trustpilot Name Checks

Excellent service from my initial enquiry through to the work being completed. Elaine who took my enquiry and booked the visit for a free no obligation quote was really friendly, polite and helpful. Also Mark the engineer couldn’t have been more helpful, arrived at the time promised, explained exactly what needed to be done and provided a price to complete the work. As I was happy with the price he completed the work there and then. Very quick and efficient.This is a small local family run business with what I refer to as old fashioned values with customer service top of their list. Highly recommended ! Philip, 13th March 2020.

I’m a repeat customer and requested Mark to sort my Ham radio antenna as he did such an excellent job last year, hence my return. I genuinely cannot rate these guys enough, excellent service, prompt and very professional all the way. Will be back again soon with my next project. Thanks Mark and the girls in the office that sorted my request. Well done guys, Regards and thanks, Dean, Solihull, 12th October 2019.

I used these guys just over 12 months ago, so a year on and they have been true to their reputation. They have supported me throughout the 14/15 months, no surprising charges, fast and efficient, in particular Jay and Mark. I have no hesitation in recommending their service or using them for further work. FairAndSquare, 9th August 2019.

Matt – Aerial Engineer

Matt is a new member to our team, the younger brother of Operations Manager, David.
Matt is a vibrant, focused member of the team with first class customer service.
His contribution is already recorded in the “team” Trustpilot reviews, such as
“Guys were very helpful, professional job done and cleared up afterwards!”

Trustpilot Name Checks

I will be honest I came across these guys by searching Google. After a simple enquiry and great customer service on the phone, they sent Matthew out to have a look the following week. Approachable, knowledgeable and carried out the works to a high standard. Would be happy to use in the future and would recommend to any friends. Very happy to of stumbled across them. Chris, Redditch.

Matt was a nice young man very polite and did the job well …satisfied customer. Margaret.

Luke – Aerial Engineer Luke - Trainee Aerial Engineer

Luke is a happy, motivated engineer. A TV Systems Approved and CAI approved engineer who is always willing to go the extra mile. The evidence of Luke’s attitude is the regularity of great name checks on our Trustpilot page.

Trustpilot Name Checks

Luke turned up in good time and immediately recognised that the aerial installed all those years ago was by your company. The problem was obvious with the bracket having come loose and the aerial leaning. He immediately gave me a price, which I accepted and promptly carried out the repair. Job well done, in the rain as well! The Preventive Maintenance Co, Bromsgrove, 25th February 2020.

Prompt efficient service, provided by Luke. Sue, Stourbridge, 19th February 2020.

You have visited on three separate occasions and the service has been brilliant. Luke could not have done more on the last visit, thank you. Maggie, Leamington Spa, 22nd January 2020.

Great service! TV mounted and looks great! Great customer service from 1st phone call to Elaine to Luke coming and fitting the TV. 5 star! Claire, Wednesbury, 10th January. 2020.

From the 1st call to Elaine to the Engineer Luke completing the job, has been so easy and amazing service….. Thankyou and would definitely recommend! Facebook Recommendation 3rd January. 2020.

These folks are professional. Call them now!
Luke was a gentleman from start to end; not only did he fix the TV mount, but he also tidied up the wires through our cabinet and also hung up our mirror! All done up within an hour. Mr Rahman, 25th May 2019.

sarah-and-nik-family-directors

Nik — Operations Director

Nik has worked within the Aerial and Satellite industry since leaving school. Nik enjoys spending time on site with his team overseeing major projects and is always on hand to support his long standing loyal customers base. Nik also ensures that Digital Direct’s aerial, satellite and systems engineers are trained and qualified on the latest technology including the top Sky and Sky Q systems. Nik has worked alongside experts in top AV systems, CCTV and is an expert in the latest fibre systems for commercial and communal TV and internet systems. Nik’s most recent qualification is the HTBaseT Expert advanced installer Certificate. HDBaseT allows CAT 6a cables to deliver up to 4K video, top audio, ethernet, 100W power, control and USB over the same cables. HDBaseT can be used in commercial systems or top end audio visual installations.

Trustpilot Name Checks

Great service – as always! Nick came out to fix a small problem with the data cabling in our home. As always he was quick and efficient – explaining the problem and fixing it in next to no time. We’ve used Digital Direct for a few things over a number of years, and would recommend them to anyone. Emma, Birmingham, 14th June 2020.

Just had my internet wired into an upstairs bedroom. Had been struggling working from home and connecting to the internet. Extremely reliable, discussed what was needed with Nik the Engineer and fitted, no problems. Internet working perfectly and no connection issues, which is extremely important as I work for local government. I had some concerns re the virus, but social distancing was adhered to and would recommend these guys. Lesley, Stourbridge, 9th June 2020.

Excellent service. Being in covid 19 lockdown I was worried when my aerial came off the roof. A call to Digital Direct assured me it could all be taken care of. I was really impressed with the service Nick arrived with face mask, gloves, ‘social distancing’ and did a fantastic job. I can’t thank them enough.
Barbara, Knowle, 14th May 2020.

Rolls Royce Service from Nick and Team !!
Nick, Sarah , AJ all provided a brilliant service to us installing aerials including test and commissioning at Rolls Royce ! If its good enough for them, then I would advise anyone Digital Direct will fit the bill for everyone else !! Thanks again – brilliant. Neil & team at Universal AV Services

Reliable, straightforward and efficient. The installation was for a block of apartments that we totally refurbished. Would thoroughly recommend Nik.