Call Nik on 0800 311 8478

ddAerials, a Local Family Firm that Cares

  
Call Nik on 0800 311 8478

ddAerials, a Local Family Firm that Cares

Aerial Repair from £29
Book a Callback

Meet the Engineers at Digital Direct Aerials


Here at Digital Direct we really care about our people and they are all accredited to prove it. We pride ourselves an building great relationships with our customers and providing choices and answers to meet your viewing needs.
This page also has recent photos so you can recognise our vans and engineers. You will be told the engineer’s name who is on the way so you can look up their entry and find out a bit more about them and who to expect.

David – Operations ManagerDavid - Senior Engineer and Team Leader

David is a real asset to Digital Direct Aerials . Dave has worked along side Nik for many years and provides a standard of workmanship that is hard to beat. David’s knowledge and attention to detail is exceptional and he ensures customer satisfaction on every call. Dave or David, Dave is used most, has generated the highest number of Trustpilot reviews. However, only 2 out of 3 reviewers Name Check which gives the clue about the unassuming, modest guy that he is.

Trustpilot Name Checks

DD Aerials were prompt, well equipped and did the job exactly as agreed. Dave and his colleague were very prompt, arriving as agreed at 8am (time for arrival 0800-0900) they were efficient and quick workers.
We live in an old building converted into flats and it was a challenge finding out which Sky dish was whose on the roof. Dave was quickly able to locate and update our dish, they tested the signal before leaving with everything done in about an hour. Sky came that afternoon and without any problems managed to connect our Sky Q.
Everything went really smoothly (for once!) Jode, Solihull, 2nd April 2022.

Excellent service. Our aerial snapped due to age and exposure. Elaine dealt with our request carefully. It was a bleak, cold, and drizzly day but David arrived before time and was both professional and cheerful.
Mr Balmere, Solihull, 11th December 2021.

Problem with TV signal. David arrived and quickly identified the problem which was then resolved.
Mr Cook, Stourbridge, 23rd November 2021.

Brilliant on site service from Nik & Dave. This wasn’t an easy job as it required installation of a Wi-fi network, multiple Wi-fi extenders and sky tv to 4 points of the house (as well as 2 large TVs to set up and wall hang). Nik & Dave worked quickly, efficiently and were very neat and tidy. They take all the stress away and their rates are very reasonable. Nicky, Stourbridge, 16th October 2021.

Digital direct done some work for me. Done superb job. Dave who done the work, brilliant mate professional, polite, respectful. Done flawless work on time once again. Thankyou for doing a good job.
Andy, Birmingham, B15, 1st June 2021.

Excellent service, Nik and Dave were knowledgeable, friendly and willing to go the extra mile to meet our expectations. Mr Brandon, Droitwich, 8th May 2021.

Rob – Commercial Systems Engineer Rob - Commercial Systems Engineer

Rob is incredible with his wealth of industry experience and in-depth knowledge.

He fixes multiple communal faults daily , effortlessly, and easily . Causing minimum distribution to tenants and residents . Maximizing up time of systems. Finding cost effective solutions to get blocks back up and running .

Rob has excellent communication skills explaining clearly and simply the problem to landlords / tenants / Scheme managers .

He has a good sense of humour, a very happy chap.

Trustpilot Name Checks

Thanks to Elaine and engineers Richard and Rob for the amazing service – a weight off my mind in helping my mother out when I couldn’t! Patient understanding reliable efficient and trustworthy.
Karen, Birmingham, B31, 14th May 2022.

Fantastic Customer Service!
Thank you Digital Direct for working with the Building Management to resolve a Sky satellite signal issue, for me the tenant. Rob was excellent in delivering a fantastic service, he was on site early, carried out all works in a professional manner, keeping me informed and area clean at all times. I felt Rob went over and beyond to ensure that I, the customer, was not disappointed. He did this by working with the Sky engineer, who would not have be able to complete installation of Sky tv had Rob not offered to assist with the connectivity to the wallplate and dish. Rob you’re an absolute star! Even the Sky engineer was taken aback at how genuinely you worked to ensure Sky tv could be installed today. Jaz, Bilston WV14, 5th October 2021.

From the initial contact with Mark to installation from Rob, friendly and professional and competitive price. Would recommend. Jeanette, Birmingham, 19th June 2020.

Excellent service. Great communication from Kerry and Sarah, super friendly too. Excellent service from Rob who come to do the job. Would definitely use them again and recommend their services to all. 100% top notch. Lindsay, Birmingham, 15th May 2020.

Excellent Response and Service I live in an apartment complex in Solihull where our communal television service failed affecting about twenty residences. Digital Direct juggled their workload so they were able to visit our complex in the morning after the problem occurred and restored the service. Rob the engineer checked on two elderly residence to ensure their tv settings were maintained and the televisions were functioning correctly which was much appreciated. Ronald, 20th December 2019.

Richard – Senior Domestic EngineerRichard - Senior Aerial and Systems Engineer

Richard is a true gentleman and is naturally a very empathetic engineer. Always working to our high standards, Richard’s Trustpilot reviews speak for themselves.
With his wide range of aerial and system skills, updated to the latest Sky approved standards, he is a true asset to Digital Direct.

Trustpilot Name Checks

Thanks to Elaine and engineers Richard and Rob for the amazing service – a weight off my mind in helping my mother out when I couldn’t! Patient understanding reliable efficient and trustworthy.
Karen, Birmingham, B31, 14th May 2022.

We recently moved into a new home, and were confused about how to get our four televisions set up and working. We also needed three of them to be mounted on the wall. Richard did all this for us in a morning, patiently explaining how to work them. As well as being technically competent , Richard is a nice guy. The company was very efficient in arranging the appointment. Highly recommended.
Robin, Stourbridge, 7th May 2022.

Highly Recommend. I left a message for Digit Direct Aerials on Sunday, by the next morning they had called me back. I explained what I needed, and an appointment was made for me on Tuesday morning. Richard the aerial fitter arrived, he was soon able to get us sorted, and within a short time our television was up and running. Excellent customer service and good price. Well done Digital Direct Aerials!😊.
Carol, Birmingham, B30, 6th May 2022.

Reliable, helpful and friendly. From the first contact, Digital Direct Aerials were brilliant. I was contacted as promised by a very helpful and friendly lady from the sales team. The day and time was arranged for Richard Simmonds to fit our new aerial. Richard arrived on time, he was friendly courteous and professional and gave us good advice. Rob, Brierley Hill, 24th April 2022.

DDA do a very good job. Richard the engineer was very cheerful, helpful and efficient. Richard tested all the tv points first, showed me the readings and traces on his test equipment and explained the results. He gave me best and worse scenarios with the associated costs and I agreed with his diagnosis and he set to work. Everything was completed and tested with excellent results. Very pleased with the service and Richard was great, he even coped with my amorous dog! Pete, Worcester, 10th April 2022.

Fast and professional service, requested a call in the morning via the website the night before as our aerial had broken on the roof, received a call first thing in the morning and Richard arrived before 10. All sorted by lunchtime. Thank you😊 Susan, Netherton, 8th April, 2022.

Richard was a great engineer. Really knew his stuff. Installation done on the day and can’t even see where he’s been! Reception on the TV is perfect. Great service. Rachel, Sutton Coldfield, 7th April 2022.

Installation of Freeview aerial and booster plus 4G filter now have all Freeview channels. Installation of ten foot pole and high gain aerial. Richard was brilliant, good service. Nigel, 7th April 2022.

The engineer Richard was on time (in fact early) and was very friendly, professional and helpful.
He was able to fit my new television to the wall, tuned it in and braved a very cluttered loft to find the Aerial point. Richard also fitted a booster to the aerial and re-secured the aerial on the roof as he found it was loose.
All work was completed to a very high standard and the area left very clean and tidy afterwards too.
Alison, Hagley, 17th February 2022.

Excellent service on time and very helpful. Richard did a first class job we now have a perfect picture TV. Competitively priced. Terry, Stourbridge, 2nd February 2022.

Andy Skyrme – Domestic Engineer

Andrew has years of industry experience.

Andy is a kind genuine patient Engineer who is ideally placed for supporting you in your home.

Trustpilot Name Checks

Great service, well organised, Andy the engineer sorted out everything we required. Would use again.
Sarah, Bromsgrove, 10th May 2022.

Andy arrived well within the time frame and diagnosed problem. New cable was then installed. This was very awkward due to the aerial being up a tree away from the house along a very narrow path on the top of a steep slippery bank and through the roof space with very limited access. All done very professionally. Television was then re-tuned and all is now good. Lynn, Stourbridge, 24th January 2022.

Andy the Technician arrived, AKA the Yoda (he who knows everything) of Remotes. Within twenty minutes he had sussed out the problem and totally re set the remote. Fantastic! He then said would I like him to alter the settings to improve the viewing quality of the TV. Seriously, what he did I haven’t a clue but I now will not need to book an eye test for my glasses as in the evenings I thought something was wrong with my eyes.
Phil, Stourbridge, 21st January 2022. Click for See the full review here.

Andy was very pleasant he fully explained what he was doing would highly recommend them.
Neil, Perry Barr, 9th October 2021.

Installed TV to the wall in the bedroom, extended and rerouted UHF cable behind the TV. Installed D-line trunking and long figure of 8 mains lead to existing electrical socket. Also relocated an inactive Virgin isolation box from the lounge. Very good service from Elaine and Andy. Very happy with the results.
D Bishop, Wolverhampton, 22nd August 2021

Very pleased with work carried out by DDA. Their technician, Andy, was excellent, very thorough and meticulous in sorting out long standing problems that other companies could not fix. Would recommend them unreservedly. Thanks Andy for what you did on 23/7/21. Nick, Dudley, 27th August 2021.

Ben Moss – Technician

Ben is a happy, motivated engineer, adding value across the sectors we cover. A TV Systems Approved and CAI approved engineer who is always willing to go the extra mile. Ben is a credit to the DD team.

I called for an engineer as my TV viewing was almost non-existent.
Too many cables and aerials that didn’t work properly. Ben came out, assessed the situation, made recommendations and when I gave him the go ahead he proceeded with the work in a professional and thorough way. I am delighted, I now have a TV that can provide the channels I want and for a reasonable price. From start (my initial call to Elaine) to finish (Ben coming out and completing the work) it was a painless service. Thank you. Molly, 30th May 2022.

Brilliant service Ben couldn’t do enough knew his trade also Elaine on phone very lovely lady. David, 20th May 2022.

Ben has won the Health & Safety award for the month! A very pleasant £10 voucher! This is on a very prestigious build site in Perry Barr! There are 1000’s of workers forming 26 different nationalities across this site so it’s a fantastic achievement that we have never won previously! Suzie, 10th June 2021.

Thank you to Rob and Ben who came to sort out the aerial issue at my Dads this week. They were both courteous, on time, knowledgeable and very helpful. I have no hesitation in recommending this company. Christine, Sutton Coldfield, 14th October 2020.

Jack – System Technician

Jack is a happy, motivated engineer. A TV Systems Approved and CAI approved engineer who is always willing to go the extra mile.

Jack is a credit to the DD team.

 

sarah-and-nik-family-directors

Nik — Operations Director

Nik has worked within the Aerial and Satellite industry since leaving school. Nik enjoys spending time on site with his team overseeing major projects and is always on hand to support his long standing loyal customers base. Nik also ensures that Digital Direct’s aerial, satellite and systems engineers are trained and qualified on the latest technology including the top Sky and Sky Q systems. Nik has worked alongside experts in top AV systems, CCTV and is an expert in the latest fibre systems for commercial and communal TV and internet systems. Nik’s most recent qualification is the HTBaseT Expert advanced installer Certificate. HDBaseT allows CAT 6a cables to deliver up to 4K video, top audio, ethernet, 100W power, control and USB over the same cables. HDBaseT can be used in commercial systems or top end audio visual installations.

Trustpilot Name Checks

Excellent service. We had excellent service from Nick. Red Marlin Ltd, Leamington Spa, 2nd March 2022.

Impressive after sales service. I can’t recommend Nik and the team highly enough. Their installation service was first rate. Just as importantly, their follow up care is extremely impressive.
Mr Brandon, Droitwich, 29th December 2021.

Nick provided an exceptional service when we needed TVs mounted on our walls. He was consultative throughout the appointment and was keen to ensure we were aligned with the placements before he carried out the work. I would strongly recommend their services to a friend! Darren, 15th December 2021.

Brilliant on site service from Nik & Dave. This wasn’t an easy job as it required installation of a Wi-fi network, multiple Wi-fi extenders and sky tv to 4 points of the house (as well as 2 large TVs to set up and wall hang). Nik & Dave worked quickly, efficiently and were very neat and tidy. They take all the stress away and their rates are very reasonable. Nicky, Stourbridge, 16th October 2021.

Excellent service, Nik and Dave were knowledgeable, friendly and willing to go the extra mile to meet our expectations. Mr Brandon, Droitwich, 8th May 2021.

Just had my internet wired into an upstairs bedroom. Had been struggling working from home and connecting to the internet. Extremely reliable, discussed what was needed with Nik the Engineer and fitted, no problems. Internet working perfectly and no connection issues, which is extremely important as I work for local government. I had some concerns re the virus, but social distancing was adhered to and would recommend these guys. Lesley, Stourbridge, 9th June 2020.

Excellent service. Being in covid 19 lockdown I was worried when my aerial came off the roof. A call to Digital Direct assured me it could all be taken care of. I was really impressed with the service Nick arrived with face mask, gloves, ‘social distancing’ and did a fantastic job. I can’t thank them enough.
Barbara, Knowle, 14th May 2020.

Rolls Royce Service from Nick and Team !!
Nick, Sarah , AJ all provided a brilliant service to us installing aerials including test and commissioning at Rolls Royce ! If its good enough for them, then I would advise anyone Digital Direct will fit the bill for everyone else !! Thanks again – brilliant. Neil & team at Universal AV Services.