Call Nik on 0800 311 8478 or 07894 642 406

ddAerials, a Local Family Firm that Cares

  

Call Nik on 0800 311 8478 or 07894 642 406

ddAerials, a Local Family Firm that Cares

Aerial Repair from £29
Book a Callback

Meet the Engineers at Digital Direct Aerials


Here at Digital Direct we really care about our people and they are all accredited to prove it. We pride ourselves an building great relationships with our customers and providing choices and answers to meet your viewing needs.
This page also has recent photos so you can recognise our vans and engineers. You will be told the engineer’s name who is on the way so you can look up their entry and find out a bit more about them and who to expect.

David – Operations ManagerDavid - Senior Engineer and Team Leader

David is a real asset to Digital Direct Aerials . Dave has worked along side Nik for many years and provides a standard of workmanship that is hard to beat. David’s knowledge and attention to detail is exceptional and he ensures customer satisfaction on every call. Dave or David, Dave is used most, has generated the highest number of Trustpilot reviews. However, only 2 out of 3 reviewers Name Check which gives the clue about the unassuming, modest guy that he is.

Trustpilot Name Checks

Great service and value for money. David arrived promptly, assessed our requirements and provided an immediate quotation. he work was then completed quickly and cleanly and we were delighted with the results. Highly recommend Digital Direct. From office/admin to engineer, highly professional organisation, a pleasure to deal with. ‘No name’. Warwick 30th July 2019.

Family run business … pleasure to deal with … slick, fair and transparent … perfect job. DSlick booking process, really personable (Sarah) and Dave who came to mount my new TV above the fireplace was such a smooth operator. Clearly articulated what he was going to do and how much it would cost, fitted and finished with minimal fuss and actually understood the products I had so was able to offer advice about features I didn’t know the TV had! Will 100% use again. Sam, Hadnall, 1st June 2019.

A good professional service. This company is both helpful and reliable. I called them out with an odd problem with digital reception that I had had for some time. Dave arrived and very professionally identified the problem and solved it. It contrasted hugely with the cowboy that I had phoned 6 months before. I can thoroughly recommend DDaerials. Derek S., Coventry.

Rob – Commercial Systems Engineer Rob - Commercial Systems Engineer

Nik headhunted Rob for his in depth knowledge of the latest commercial and communal systems including Integrated Reception Systems, IRS Fibre systems and multi-platform integration. Rob has settled in well with the team and Nik can trust him with the most complex systems.
Nik still personally manages all the larger contracts so he hogs the name checks however Rob’s name has featured in commercial and other testimonials.

Trustpilot Name Checks

Excellent Response and Service I live in an apartment complex in Solihull where our communal television service failed affecting about twenty residences. Digital Direct juggled their workload so they were able to visit our complex in the morning after the problem occurred and restored the service. Rob the engineer checked on two elderly residence to ensure their tv settings were maintained and the televisions were functioning correctly which was much appreciated. Ronald, 20th December 2019.

Rob was prompt, cheerful and courteous and solved the problem of the tv. We would certainly recommend this company. Maureen, Stourport, 31st May 2019.

Five Stars, I would recommend Digital Direct.The engineers Rob & Nick were very informative and did a great job. Marie Birmingham, 13th April 2019.

Richard – Senior Domestic EngineerRichard - Senior Aerial and Systems Engineer

Richard is a true gentleman and is naturally a very empathetic engineer. Always working to our high standards, Richard’s Trustpilot reviews speak for themselves.
With his wide range of aerial and system skills, updated to the latest Sky approved standards, he is a true asset to Digital Direct.

Trustpilot Name Checks

Excellent and Efficient. Richard the engineer gave excellent service and was very efficient. P Evans, Halesowen, 12th February 2020.

My engineer’s name was Richard. Efficient, well mannered, polite and clean worker. Great ambassador for the company. Steve, Coventry, 29th January 2020.

Great service from both the office based team and Richard, the engineer. I would highly recommend. Julie, Kidderminster, 9th August 2019.

Very professional throughout, the ladies managing the customer contact are very friendly and professional. The customer care is 2nd to none. Richard arrived on time, he listened to what I wanted and asked appropriate questions, a quote was provided there and then. Rates were very good. The work was undertaken without delay and the satisfaction is of the highest order – Richard you have made my 2 girls very happy now they have their TV set up correctly. Ray, Stourbridge, 20th May 2019.

Andy Jones – Domestic Engineer

Andrew has years of industry experience.

Andy is a kind genuine patient Engineer who is ideally placed for supporting you in your home.

Trustpilot Name Checks

Highly recommend. Great communication with texts and phone call to confirm the appointment. Andy sorted out my aerial problem and left everything neat and tidy. Helen, Birmingham, 21st February 2020.

Andy the engineer who carried out the work was polite, friendly and very knowledgeable. Ann, Birmingham, 14th February 2020.

Fantastic service. On time and Andy was really helpful and explained what was involved and also very tidy. TOP MARKS. Margaret, Birmingham, 13th February 2020.

Great service from start to finish. Nice strong signal strength, Andy was very polite tidy and professional. Fabulous job from all the team and can highly recommend digital direct aerials. Mark and Jan, 24th June 2019.

Mark Houghton – Senior Communal Technician

Mark has a wealth of industry experience and in depth knowledge of the latest commercial and communal systems including Integrated Reception Systems, IRS Fibre systems and multi-platform integration.
Mark looks after our Communal Blocks and works hand in hand with our senior team ensuring our commercial customers receive the highest standard of attention.
Mark is up to date with technical knowledge and can solve a multitude of issues with his logical, methodical foresight and is able to offer options on equipment available for CCTV, Wireless networking and telephone communication.
His good sense of humour, and easy going confident nature will make Mark a fantastic addition to the team.

Trustpilot Name Checks

I’m a repeat customer and requested Mark to sort my Ham radio antenna as he did such an excellent job last year, hence my return. I genuinely cannot rate these guys enough, excellent service, prompt and very professional all the way. Will be back again soon with my next project. Thanks Mark and the girls in the office that sorted my request. Well done guys, Regards and thanks, Dean, Solihull, 12th October 2019.

I used these guys just over 12 months ago, so a year on and they have been true to their reputation. They have supported me throughout the 14/15 months, no surprising charges, fast and efficient, in particular Jay and Mark. I have no hesitation in recommending their service or using them for further work. FairAndSquare, 9th August 2019.

Excellent service from start to finish. Within the hour Mark arrived, and on entering the house immediately took his shoes off. Good start. We suggested it might be an aerial problem as our aerial is at least 30 years old. We were told that he wasn’t going to sell us an aerial if we didnt need one, and he wanted to trace the problem back first. The problem was soon located, a dodgy co-ax connection, following some building work we had had done, by an electrician. Within the hour the picture quality and strength we all back and working fine. No new aerial required. How refreshing these days to find a company who do not just want to sell you something you don’t need but actually fix the problem. Mark was very polite and courteous and gave us some advice on a couple of other issues to. Would not hesitate to recommend both Mark and the company. Mike.

Great job done by Digital Direct. Both times Mark did a great job. Will use again in the near future when some building work is complete. Keith, Coventry, 24th April 2019.

Matt – Aerial Engineer

Matt is a new member to our team, the younger brother of Operations Manager, David.
Matt is a vibrant, focused member of the team with first class customer service.
His contribution is already recorded in the “team” Trustpilot reviews, such as
“Guys were very helpful, professional job done and cleared up afterwards!”

Trustpilot Name Checks

I will be honest I came across these guys by searching Google. After a simple enquiry and great customer service on the phone, they sent Matthew out to have a look the following week. Approachable, knowledgeable and carried out the works to a high standard. Would be happy to use in the future and would recommend to any friends. Very happy to of stumbled across them. Chris, Redditch.

Matt was a nice young man very polite and did the job well …satisfied customer. Margaret.

Luke – Aerial Engineer Luke - Trainee Aerial Engineer

Luke is a happy, motivated engineer. A TV Systems Approved and CAI approved engineer who is always willing to go the extra mile. The evidence of Luke’s attitude is the regularity of great name checks on our Trustpilot page.

Trustpilot Name Checks

Luke turned up in good time and immediately recognised that the aerial installed all those years ago was by your company. The problem was obvious with the bracket having come loose and the aerial leaning. He immediately gave me a price, which I accepted and promptly carried out the repair. Job well done, in the rain as well! The Preventive Maintenance Co, Bromsgrove, 25th February 2020.

Prompt efficient service, provided by Luke. Sue, Stourbridge, 19th February 2020.

You have visited on three separate occasions and the service has been brilliant. Luke could not have done more on the last visit, thank you. Maggie, Leamington Spa, 22nd January 2020.

Great service! TV mounted and looks great! Great customer service from 1st phone call to Elaine to Luke coming and fitting the TV. 5 star! Claire, Wednesbury, 10th January. 2020.

From the 1st call to Elaine to the Engineer Luke completing the job, has been so easy and amazing service….. Thankyou and would definitely recommend! Facebook Recommendation 3rd January. 2020.

These folks are professional. Call them now!
Luke was a gentleman from start to end; not only did he fix the TV mount, but he also tidied up the wires through our cabinet and also hung up our mirror! All done up within an hour. Mr Rahman, 25th May 2019.

sarah-and-nik-family-directors

Nik — Operations Director

Nik has worked within the Aerial and Satellite industry since leaving school. Nik enjoys spending time on site with his team overseeing major projects and is always on hand to support his long standing loyal customers base. Nik also ensures that Digital Direct’s aerial, satellite and systems engineers are trained and qualified on the latest technology including the top Sky and Sky Q systems. Nik has worked alongside experts in top AV systems, CCTV and is an expert in the latest fibre systems for commercial and communal TV and internet systems. Nik’s most recent qualification is the HTBaseT Expert advanced installer Certificate. HDBaseT allows CAT 6a cables to deliver up to 4K video, top audio, ethernet, 100W power, control and USB over the same cables. HDBaseT can be used in commercial systems or top end audio visual installations.

Trustpilot Name Checks

Rolls Royce Service from Nick and Team !!
Nick, Sarah , AJ all provided a brilliant service to us installing aerials including test and commissioning at Rolls Royce ! If its good enough for them, then I would advise anyone Digital Direct will fit the bill for everyone else !! Thanks again – brilliant. Neil & team at Universal AV Services

Reliable, straightforward and efficient. The installation was for a block of apartments that we totally refurbished. Would thoroughly recommend Nik.

Five stars. I would recommend Digital Direct. ThFrom the minute you phone the staff are polite & friendly. The engineers Rob & Nick were very informative and did a great job. Marie, Birmingham, 13th April 2019.

1st Class service. Thank you Richard for getting all aerials fixed 1st class, and last but not least Nik, when I called them to help me set another TV up in the settings of TV. Walked me through it got TV working. Thank you all. I will highly recommend. L Williams, Redditch, 20th January 2019.