Call Nik on 0800 311 8478 or 07894 642 406

ddAerials, a Local Family Firm that Cares

  

Call Nik on 0800 311 8478 or 07894 642 406

ddAerials, a Local Family Firm that Cares

Aerial Repair from £45
Book a Callback

Meet the Engineers at Digital Direct Aerials


Here at Digital Direct we really care about our people and they are all accredited to prove it. We pride ourselves an building great relationships with our customers and providing choices and answers to meet your viewing needs.
This page also has recent photos so you can recognise our vans and engineers. You will be told the engineer’s name who is on the way so you can look up their entry and find out a bit more about them and who to expect.

David – Operations ManagerDavid - Senior Engineer and Team Leader

David is a real asset to Digital Direct Aerials . Dave has worked along side Nik for many years and provides a standard of workmanship that is hard to beat. David’s knowledge and attention to detail is exceptional and he ensures customer satisfaction on every call. Dave or David, Dave is used most, has generated the highest number of Trustpilot reviews. However, only 2 out of 3 reviewers Name Check which gives the clue about the unassuming, modest guy that he is.

Trustpilot Name Checks

A good professional service. This company is both helpful and reliable. I called them out with an odd problem with digital reception that I had had for some time. Dave arrived and very professionally identified the problem and solved it. It contrasted hugely with the cowboy that I had phoned 6 months before. I can thoroughly recommend DDaerials. Derek S., Coventry.

Trustworthy, very friendly and an excellent service. Dave went out of his way to make sure I was happy with everything he had done.

Rob – Commercial Systems Engineer Rob - Commercial Systems Engineer

Nik headhunted Rob for his in depth knowledge of the latest commercial and communal systems including Integrated Reception Systems, IRS Fibre systems and multi-platform integration. Rob has settled in well with the team and Nik can trust him with the most complex systems.
Nik still personally manages all the larger contracts so he hogs the name checks however Rob’s name has featured in commercial and other testimonials.

Trustpilot Name Checks

Rob was excellent. On time, very helpful and informative. Work was done neatly and everything left clean and tidy. Thank you Digital Direct. Lesley.

Excellent service. Nik and the installation team came and installed the system fully for us. These guys were also fantastic. (Extract from long review by Chris and Jen, Rednal)

Richard – Senior Domestic EngineerRichard - Senior Aerial and Systems Engineer

Richard is a true gentleman and is naturally a very empathetic engineer. Always working to our high standards, Richard’s Trustpilot reviews speak for themselves.
With his wide range of aerial and system skills, updated to the latest Sky approved standards, he is a true asset to Digital Direct.

Trustpilot Name Checks

Thanks to Richard for a great job. Richard arrived and discussed work that we needed and everything was completed swiftly and tidily. Price was good value and we are really pleased. Mark.

First class service. i made a quick call to arrange for a free quote and an engineer named Richard turned up 30 minutes later. No fuss no hassle didn’t mind working later to get job done, just over 1 hour later new aerial,cable and position, no mess and a brilliant picture, will recommend Richard, 5 stars to him and the team.
Thanks Landroverandy66

Jim Davis – Senior Domestic Engineer

Jim has years of industry experience, we know, as he worked for Digital Direct in the past and we are really pleased we have him back in our team.
Jim is a kind genuine patient Engineer who is ideally placed for supporting you in your home.

Trustpilot Name Checks

A charming young man called Jim came to sort out my mothers aerial.
He did this for us without any fuss or problems. We would certainly recommend Digital Direct to anyone, they where also very helpful at the office too, great company, thank you. Marilyn, Walsall.

Fantastic company and lovely staff. Kept informed all along. Quote and final price was exactly the same. Work was done to a really high standard. Very clean and tidy….many thanks Jim!! Would highly recommend Digial Direct. Sara.

Fantastic service. The engineer (Jim) who came out to us was lovely. He kept me informed of any additional work that needed doing and made sure I was happy with the extra cost before carrying on. I will most definitely be recommending Digital Direct to friends and family should they require any work to be carried out. Overall a very friendly and trustworthy company. Mrs Reid.

Mark Houghton – Senior Communal Technician

Mark has a wealth of industry experience and in depth knowledge of the latest commercial and communal systems including Integrated Reception Systems, IRS Fibre systems and multi-platform integration.
Mark looks after our Communal Blocks and works hand in hand with our senior team ensuring our commercial customers receive the highest standard of attention.
Mark is up to date with technical knowledge and can solve a multitude of issues with his logical, methodical foresight and is able to offer options on equipment available for CCTV, Wireless networking and telephone communication.
His good sense of humour, and easy going confident nature will make Mark a fantastic addition to the team.

Trustpilot Name Checks

Mark came and refitted one of my ham radio antennas and then did a complete erection of another.He was a great guy,very patient while I did some adjustments myself and made a proper top job of fitting my antenna’s up.He was very prompt to appointment time and didn’t mess about getting the job done.A great company and a very professional fitter.I will definitely be back at some point in the future….I best not forget the girls in the office for making the whole service brilliant.Very competitive price that just couldn’t be beaten.I cannot recommend this company enough!. Many thanks, Dean.

Luke C – Aerial EngineerLuke, Aerial Engineer with van

Luke is a happy, motivated engineer. A Sky TV Systems Approved and RDI approved engineer who is always willing to go the extra mile. The evidence of Luke’s attitude is the regularity of great name checks on our Trustpilot page with the word “polite” in 2 out of every 3 of his reviews.

Trustpilot Name Checks

Great service, fully recommended!
Luke was polite, professional and did a brilliant job replacing two dated aerials with one new one, leaving me with 100% reception for TV in 2 rooms. Mr Knowles.

friendly and courteous service. Luke the engineer explained everything to me and did a wonderful job. Very happy customer. I would happily recommend Digital Direct to anyone with no reservations at all. Russell Buck, Redditch.

Matt – Aerial Engineer

Matt is a new member to our team, the younger brother of Operations Manager, David.
Matt is a vibrant, focused member of the team with first class customer service.
His contribution is already recorded in the “team” Trustpilot reviews, such as
“Guys were very helpful, professional job done and cleared up afterwards!”

Trustpilot Name Checks

I will be honest I came across these guys by searching Google. After a simple enquiry and great customer service on the phone, they sent Matthew out to have a look the following week. Approachable, knowledgeable and carried out the works to a high standard. Would be happy to use in the future and would recommend to any friends. Very happy to of stumbled across them. Chris, Redditch.

Matt was a nice young man very polite and did the job well …satisfied customer. Margaret.

Luke W – Trainee Aerial Engineer Luke - Trainee Aerial Engineer

Luke joined the team in Jan 2016. Luke is learning quickly and we are proud to have him within our team. Luke provides support to our senior engineers on both domestic and commercial sites. Luke has really enjoyed working with the team from day one and is the busy feet under the water that keeps the senior engineers looking serine and competent in front of our customers. His contribution is already recorded in many of the “team” reviews, above, such as “These guys were also fantastic.”

Trustpilot Name Checks

Dave and Luke are two amazing men. They attended my dads early in the day,the tv seemed to be ok. After they left the picture was unwatchable so dad phoned for another call out. As it was quite late he was told it would have to be another day. Totally unexpected they turned up at the end of the day after finishing their other jobs. What great service and lovely people. Joy & William Purvis.

Highly recommended.. David and Luke were highly professional in the work that they did and were able to complete the task in the time that they said they would. Guy, Solihull.

sarah-and-nik-family-directors

Nik — Operations Director

Nik has worked within the Aerial and Satellite industry since leaving school. Nik enjoys spending time on site with his team overseeing major projects and is always on hand to support his long standing loyal customers base. Nik also ensures that Digital Direct’s aerial, satellite and systems engineers are trained and qualified on the latest technology including the top Sky and Sky Q systems. Nik has worked alongside experts in top AV systems, CCTV and is an expert in the latest fibre systems for commercial and communal TV and internet systems. Nik’s most recent qualification is the HTBaseT Expert advanced installer Certificate. HDBaseT allows CAT 6a cables to deliver up to 4K video, top audio, ethernet, 100W power, control and USB over the same cables. HDBaseT can be used in commercial systems or top end audio visual installations.

Trustpilot Name Checks

Rolls Royce Service from Nick and Team !!
Nick, Sarah , AJ all provided a brilliant service to us installing aerials including test and commissioning at Rolls Royce ! If its good enough for them, then I would advise anyone Digital Direct will fit the bill for everyone else !! Thanks again – brilliant. Neil & team at Universal AV Services

Reliable, straightforward and efficient. The installation was for a block of apartments that we totally refurbished. Would thoroughly recommend Nik.

A fantastic company to deal with. The ladies from the office team very efficient, keeping me informed prior to the appointment. & the engineer that attended (Nick) was very a polite & helpful & fixed the problem very quickly. Tony, Coventry.