Call Nik on 0800 311 8478

ddAerials, a Local Family Firm that Cares

  
Call Nik on 0800 311 8478

ddAerials, a Local Family Firm that Cares

Aerial Repair from £29
Book a Callback

Meet the Engineers at Digital Direct Aerials


Here at Digital Direct we really care about our people and they are all accredited to prove it. We pride ourselves an building great relationships with our customers and providing choices and answers to meet your viewing needs.
This page also has recent photos so you can recognise our vans and engineers. You will be told the engineer’s name who is on the way so you can look up their entry and find out a bit more about them and who to expect.

David – Operations ManagerDavid - Senior Engineer and Team Leader

David is a real asset to Digital Direct Aerials . Dave has worked along side Nik for many years and provides a standard of workmanship that is hard to beat. David’s knowledge and attention to detail is exceptional and he ensures customer satisfaction on every call. Dave or David, Dave is used most, has generated the highest number of Trustpilot reviews. However, only 2 out of 3 reviewers Name Check which gives the clue about the unassuming, modest guy that he is.

Trustpilot Name Checks

Brilliant on site service from Nik & Dave. This wasn’t an easy job as it required installation of a Wi-fi network, multiple Wi-fi extenders and sky tv to 4 points of the house (as well as 2 large TVs to set up and wall hang). Nik & Dave worked quickly, efficiently and were very neat and tidy. They take all the stress away and their rates are very reasonable. Nicky, Stourbridge, 16th October 2021.

Digital direct done some work for me. Done superb job. Dave who done the work, brilliant mate professional, polite, respectful. Done flawless work on time once again. Thankyou for doing a good job.
Andy, Birmingham, B15, 1st June 2021.

Excellent service, Nik and Dave were knowledgeable, friendly and willing to go the extra mile to meet our expectations. Mr Brandon, Droitwich, 8th May 2021.

Digital Direct has been an amazing service from beginning to end. Elaine took our booking over the phone for 2 split aerials, one in each bedroom. Dave the engineer was very professional, keeping to social distancing, wearing his mask and removing his shoes. The work completed internally & externally looks tidy and professionally done. Yanine, Longbridge, 26th December 2020.

Absolutely fantastic experience. I called Digital Direct on Monday afternoon, Dave came out on Tuesday morning (spot on agreed time of 8am). He gave us an instant quote which was favourable considering what I’d read online, did the job and was gone by 8.17am! He was polite and efficient and adhered to Social Distancing rules throughout. The office then called me a couple of hours later to Check I was happy with the service and take payment and then sent me an electronic receipt. Excellent service throughout!!!
Bethany, Hagley, 16th June 2020.

Rob – Commercial Systems Engineer Rob - Commercial Systems Engineer

Rob is incredible with his wealth of industry experience and in-depth knowledge.

He fixes multiple communal faults daily , effortlessly, and easily . Causing minimum distribution to tenants and residents . Maximizing up time of systems. Finding cost effective solutions to get blocks back up and running .

Rob has excellent communication skills explaining clearly and simply the problem to landlords / tenants / Scheme managers .

He has a good sense of humour, a very happy chap.

Trustpilot Name Checks

Fantastic Customer Service!
Thank you Digital Direct for working with the Building Management to resolve a Sky satellite signal issue, for me the tenant. Rob was excellent in delivering a fantastic service, he was on site early, carried out all works in a professional manner, keeping me informed and area clean at all times. I felt Rob went over and beyond to ensure that I, the customer, was not disappointed. He did this by working with the Sky engineer, who would not have be able to complete installation of Sky tv had Rob not offered to assist with the connectivity to the wallplate and dish. Rob you’re an absolute star! Even the Sky engineer was taken aback at how genuinely you worked to ensure Sky tv could be installed today. Jaz, Bilston WV14, 5th October 2021.

From the initial contact with Mark to installation from Rob, friendly and professional and competitive price. Would recommend. Jeanette, Birmingham, 19th June 2020.

Excellent service. Great communication from Kerry and Sarah, super friendly too. Excellent service from Rob who come to do the job. Would definitely use them again and recommend their services to all. 100% top notch. Lindsay, Birmingham, 15th May 2020.

Excellent Response and Service I live in an apartment complex in Solihull where our communal television service failed affecting about twenty residences. Digital Direct juggled their workload so they were able to visit our complex in the morning after the problem occurred and restored the service. Rob the engineer checked on two elderly residence to ensure their tv settings were maintained and the televisions were functioning correctly which was much appreciated. Ronald, 20th December 2019.

Rob was prompt, cheerful and courteous and solved the problem of the tv. We would certainly recommend this company. Maureen, Stourport, 31st May 2019.

Richard – Senior Domestic EngineerRichard - Senior Aerial and Systems Engineer

Richard is a true gentleman and is naturally a very empathetic engineer. Always working to our high standards, Richard’s Trustpilot reviews speak for themselves.
With his wide range of aerial and system skills, updated to the latest Sky approved standards, he is a true asset to Digital Direct.

Trustpilot Name Checks

Richard was great – very helpful and knowledgeable. Highly recommended. Completed the aerial work in no time at all and ensured the TV worked before leaving. Micheal, Kidderminster, 28th June 2021.

Richard was very helpful, went out of his way to ensure the TV mount, additional wall mount and mirror were fitted to perfection. Azizur, West Bromwich, 28th June 2021.

Excellent service. Richard arrived on time and diagnosed the problem immediately, gave us price and time to decide – in and out in 3/4 hour Great!! Ann, Stourbridge, 24th June 2021.

Arrived on time and got the 70 inch tv on the wall perfectly. Thanks to Richard.
Jass, Wolverhampton, 28th May 2021.

Richard did a first class job. Good communicator with pleasant manner. Installed tv exactly as we wanted. Got everything working perfectly. Made sure we could operate the tv properly. Overall very pleased..
Tony, Leamington Spa, 16th May 2021.

Andy Skyrme – Domestic Engineer

Andrew has years of industry experience.

Andy is a kind genuine patient Engineer who is ideally placed for supporting you in your home.

Trustpilot Name Checks

Intermittent problem. We had an intermittent problem which isn’t easy to fix. Andy came out and checked various things, including the aerial which didn’t need replacing. He did replace other items which he hoped would help.
This has been over 2 weeks ago and so far so good, time will tell. Overall we were very pleased with the service.
Didn’t have to wait long for an appointment. Andy came on time and got on with the job.
Shirley, Halesowen, 7th August 2021.

Andy did an excellent job wall mounting the telly and extending the coax cables. Also left the room tidy afterwards. I was kept well updated by the office as well. Rob, Leamington, 31st March 2021.

Excellent quick service from Andy. He fitted a new aerial exactly where we wanted it, checked that everything worked properly and left the place tidier than when he arrived! Full marks and we’d recommend him to anybody. Ian, 2nd March 2021.

Good service. Andy was friendly, professional and got the job done quickly. Ben, Redditch, 5th February 2021.

Had problem with reception with new Samsung TV through roof mounted aerial. Had new aerial booster fitted replacing old ineffective one. There was a quick diagnosis to the problem and quickly fixed. Thanks to Andy engineer and team at Digital Direct. Martin, Rugby, 26th June 2020.

Was so pleased with Andy who installed a new tv aerial for me through Digital Direct. He was so efficient and friendly nothing was too much trouble for him to do. He did not leave until he had retuned all my tv’s and made sure they had a good sharp picture. I was so pleased with price Andy gave me for the job, I don’t think anyone would have bettered it. Thanks Andy. Grateful pensioner Val, Halesowen, 10th June 2020.

Mark Houghton – Senior Communal Technician

Mark has a wealth of industry experience and in depth knowledge of the latest commercial and communal systems including Integrated Reception Systems, IRS Fibre systems and multi-platform integration.
Mark looks after our Communal Blocks and works hand in hand with our senior team ensuring our commercial customers receive the highest standard of attention.
Mark is up to date with technical knowledge and can solve a multitude of issues with his logical, methodical foresight and is able to offer options on equipment available for CCTV, Wireless networking and telephone communication.
His good sense of humour, and easy going confident nature will make Mark a fantastic addition to the team.

Trustpilot Name Checks

Thank you Mark for an excellent service. All problems were immediately solved and fantastic advice was shared. I would highly recommend to friends and family. Anne, Birmingham,19th August 2021.

Mark was very polite and professional checked for any problems with Aerial signals explained everything and carried out work very quickly and solved our problem we are delighted with service given and would highly recommend to anyone. Linda, Weoley Castle, 3rd July 2021.

Mark explained the job, checked all points and recited my aerial point. Very good value for money x
Mandy, Birmingham, 13th April 2021.

5G antenna installation review. From the start Mark was friendly and very helpful. He and his colleague arrived on time and installed my 5G Home Broadband Antenna quickly and with no fuss. He made the whole process easy and took the time to make sure I was happy with the installation. Excellent service from very helpful people. David, 5th March 2021.

Jack – System Technician

Jack is a happy, motivated engineer. A TV Systems Approved and CAI approved engineer who is always willing to go the extra mile.

Jack is a credit to the DD team.

sarah-and-nik-family-directors

Nik — Operations Director

Nik has worked within the Aerial and Satellite industry since leaving school. Nik enjoys spending time on site with his team overseeing major projects and is always on hand to support his long standing loyal customers base. Nik also ensures that Digital Direct’s aerial, satellite and systems engineers are trained and qualified on the latest technology including the top Sky and Sky Q systems. Nik has worked alongside experts in top AV systems, CCTV and is an expert in the latest fibre systems for commercial and communal TV and internet systems. Nik’s most recent qualification is the HTBaseT Expert advanced installer Certificate. HDBaseT allows CAT 6a cables to deliver up to 4K video, top audio, ethernet, 100W power, control and USB over the same cables. HDBaseT can be used in commercial systems or top end audio visual installations.

Trustpilot Name Checks

Brilliant on site service from Nik & Dave. This wasn’t an easy job as it required installation of a Wi-fi network, multiple Wi-fi extenders and sky tv to 4 points of the house (as well as 2 large TVs to set up and wall hang). Nik & Dave worked quickly, efficiently and were very neat and tidy. They take all the stress away and their rates are very reasonable. Nicky, Stourbridge, 16th October 2021.

Excellent service, Nik and Dave were knowledgeable, friendly and willing to go the extra mile to meet our expectations. Mr Brandon, Droitwich, 8th May 2021.

Just had my internet wired into an upstairs bedroom. Had been struggling working from home and connecting to the internet. Extremely reliable, discussed what was needed with Nik the Engineer and fitted, no problems. Internet working perfectly and no connection issues, which is extremely important as I work for local government. I had some concerns re the virus, but social distancing was adhered to and would recommend these guys. Lesley, Stourbridge, 9th June 2020.

Excellent service. Being in covid 19 lockdown I was worried when my aerial came off the roof. A call to Digital Direct assured me it could all be taken care of. I was really impressed with the service Nick arrived with face mask, gloves, ‘social distancing’ and did a fantastic job. I can’t thank them enough.
Barbara, Knowle, 14th May 2020.

Rolls Royce Service from Nick and Team !!
Nick, Sarah , AJ all provided a brilliant service to us installing aerials including test and commissioning at Rolls Royce ! If its good enough for them, then I would advise anyone Digital Direct will fit the bill for everyone else !! Thanks again – brilliant. Neil & team at Universal AV Services

Reliable, straightforward and efficient. The installation was for a block of apartments that we totally refurbished. Would thoroughly recommend Nik.