Call Nik on 0800 311 8478

ddAerials, a Local Family Firm that Cares

  
Call Nik on 0800 311 8478

ddAerials, a Local Family Firm that Cares

Aerial Repair from £29
Book a Callback

Meet the Engineers at Digital Direct Aerials


Here at Digital Direct we really care about our people and they are all accredited to prove it. We pride ourselves an building great relationships with our customers and providing choices and answers to meet your viewing needs.
This page also has recent photos so you can recognise our vans and engineers. You will be told the engineer’s name who is on the way so you can look up their entry and find out a bit more about them and who to expect.

David – Operations ManagerDavid - Senior Engineer and Team Leader

David is a real asset to Digital Direct Aerials . Dave has worked along side Nik for many years and provides a standard of workmanship that is hard to beat. David’s knowledge and attention to detail is exceptional and he ensures customer satisfaction on every call. Dave or David, Dave is used most, has generated the highest number of Trustpilot reviews. However, only 2 out of 3 reviewers Name Check which gives the clue about the unassuming, modest guy that he is.

Trustpilot Name Checks

Excellent service. Our aerial snapped due to age and exposure. Elaine dealt with our request carefully. It was a bleak, cold, and drizzly day but David arrived before time and was both professional and cheerful.
Mr Balmere, Solihull, 11th December 2021.

Problem with TV signal. David arrived and quickly identified the problem which was then resolved.
Mr Cook, Stourbridge, 23rd November 2021.

Brilliant on site service from Nik & Dave. This wasn’t an easy job as it required installation of a Wi-fi network, multiple Wi-fi extenders and sky tv to 4 points of the house (as well as 2 large TVs to set up and wall hang). Nik & Dave worked quickly, efficiently and were very neat and tidy. They take all the stress away and their rates are very reasonable. Nicky, Stourbridge, 16th October 2021.

Digital direct done some work for me. Done superb job. Dave who done the work, brilliant mate professional, polite, respectful. Done flawless work on time once again. Thankyou for doing a good job.
Andy, Birmingham, B15, 1st June 2021.

Excellent service, Nik and Dave were knowledgeable, friendly and willing to go the extra mile to meet our expectations. Mr Brandon, Droitwich, 8th May 2021.

Rob – Commercial Systems Engineer Rob - Commercial Systems Engineer

Rob is incredible with his wealth of industry experience and in-depth knowledge.

He fixes multiple communal faults daily , effortlessly, and easily . Causing minimum distribution to tenants and residents . Maximizing up time of systems. Finding cost effective solutions to get blocks back up and running .

Rob has excellent communication skills explaining clearly and simply the problem to landlords / tenants / Scheme managers .

He has a good sense of humour, a very happy chap.

Trustpilot Name Checks

Fantastic Customer Service!
Thank you Digital Direct for working with the Building Management to resolve a Sky satellite signal issue, for me the tenant. Rob was excellent in delivering a fantastic service, he was on site early, carried out all works in a professional manner, keeping me informed and area clean at all times. I felt Rob went over and beyond to ensure that I, the customer, was not disappointed. He did this by working with the Sky engineer, who would not have be able to complete installation of Sky tv had Rob not offered to assist with the connectivity to the wallplate and dish. Rob you’re an absolute star! Even the Sky engineer was taken aback at how genuinely you worked to ensure Sky tv could be installed today. Jaz, Bilston WV14, 5th October 2021.

From the initial contact with Mark to installation from Rob, friendly and professional and competitive price. Would recommend. Jeanette, Birmingham, 19th June 2020.

Excellent service. Great communication from Kerry and Sarah, super friendly too. Excellent service from Rob who come to do the job. Would definitely use them again and recommend their services to all. 100% top notch. Lindsay, Birmingham, 15th May 2020.

Excellent Response and Service I live in an apartment complex in Solihull where our communal television service failed affecting about twenty residences. Digital Direct juggled their workload so they were able to visit our complex in the morning after the problem occurred and restored the service. Rob the engineer checked on two elderly residence to ensure their tv settings were maintained and the televisions were functioning correctly which was much appreciated. Ronald, 20th December 2019.

Rob was prompt, cheerful and courteous and solved the problem of the tv. We would certainly recommend this company. Maureen, Stourport, 31st May 2019.

Richard – Senior Domestic EngineerRichard - Senior Aerial and Systems Engineer

Richard is a true gentleman and is naturally a very empathetic engineer. Always working to our high standards, Richard’s Trustpilot reviews speak for themselves.
With his wide range of aerial and system skills, updated to the latest Sky approved standards, he is a true asset to Digital Direct.

Trustpilot Name Checks

Would recommend Digital Direct the engineer Richard was polite and fixed the problem. Thank you.
Sharon, Cradley Heath, 31st December 2021.

Wonderful company, cannot believe we got our TV up and running so close to Christmas. Richard, you made our day. Janet, Halesowen, 23rd December 2021.

An excellent service. So glad it was recommended by our TV salesman. Richard was able to come out the next day and kindly waited for me as I got stuck in traffic. The installation was quick and tidy and good advice given to ensure the optimum positioning of the TV. Good value and excellent service. Thank you.
Claire, Birningham B31, 26th October 2021.

Excellent service from Digital Direct! Excellent service from Richard. Was able to come out to do the job the day I rang! Elaine invoiced me the next day and all is sorted! Very pleased with the service and would definitely recommend. This isn’t the first time I’ve used this company and it won’t be the last! Thank you 🙂
Rebekah, Birmingham B16, 16th October 2021.

Thank you Digital Direct, great service. Digital Direct, was very prompt and was a great service. Richard explained why we were receiving such poor reception and advised on how to fix this making it better to watch our Television. Thank you Richard, Elaine and all at Digital Direct. Tracey, Warwick, 13th October 2021.

Great service. Even though I was not there. Richard explained what he was doing by phone. I had every confidence in him. Ian, Oldbury, 7th October 2021.

Fitted at very short notice. Richard the fitter was a great guy and inspired confidence. To top it all, price was lower than a previous quote! Reception is excellent and Richard showed me how to use TV.
Erdington Court Bowls Club members were delighted.
Ray, Erdington B23, 18th September 2021.

Andy Skyrme – Domestic Engineer

Andrew has years of industry experience.

Andy is a kind genuine patient Engineer who is ideally placed for supporting you in your home.

Trustpilot Name Checks

Andy was very pleasant he fully explained what he was doing would highly recommend them.
Neil, Perry Barr, 9th October 2021.

Installed TV to the wall in the bedroom, extended and rerouted UHF cable behind the TV. Installed D-line trunking and long figure of 8 mains lead to existiing electrical socket. Also relocated an inactive Virgin isolation box from the lounge. Very good service from Elaine and Andy. Very happy with the results.
D Bishop, Wolverhampton, 22nd August 2021

Very pleased with work carried out by DDA. Their technician, Andy, was excellent, very thorough and meticulous in sorting out long standing problems that other companies could not fix. Would recommend them unreservedly. Thanks Andy for what you did on 23/7/21. Nick, Dudley, 27th August 2021.

Intermittent problem. We had an intermittent problem which isn’t easy to fix. Andy came out and checked various things, including the aerial which didn’t need replacing. He did replace other items which he hoped would help.
This has been over 2 weeks ago and so far so good, time will tell. Overall we were very pleased with the service.
Didn’t have to wait long for an appointment. Andy came on time and got on with the job.
Shirley, Halesowen, 7th August 2021.

Andy did an excellent job wall mounting the telly and extending the coax cables. Also left the room tidy afterwards. I was kept well updated by the office as well. Rob, Leamington, 31st March 2021.

Excellent quick service from Andy. He fitted a new aerial exactly where we wanted it, checked that everything worked properly and left the place tidier than when he arrived! Full marks and we’d recommend him to anybody. Ian, 2nd March 2021.

Mark Houghton – Senior Communal Technician

Mark has a wealth of industry experience and in depth knowledge of the latest commercial and communal systems including Integrated Reception Systems, IRS Fibre systems and multi-platform integration.
Mark looks after our Communal Blocks and works hand in hand with our senior team ensuring our commercial customers receive the highest standard of attention.
Mark is up to date with technical knowledge and can solve a multitude of issues with his logical, methodical foresight and is able to offer options on equipment available for CCTV, Wireless networking and telephone communication.
His good sense of humour, and easy going confident nature makes Mark a fantastic member of our team.

Trustpilot Name Checks

Great job today! I’ve got Mark in my mind as the chaps name 😆.. all done efficiently and very tidy.
Overall really pleased.
Gina, Shirley, 9th October 2021.

Replacement of aerial. Digital Direct was approached to carry out upgrades to our aerial and associated equipment, due to pixelation problems with our TVs. The engineer, Mark, was excellent in every respect. He was friendly, good humoured and professional, providing advice on possible options and the cost of these. The agreed work was then carried out with care and attention. We would not hesitate to use the company again in future. RSW, Stourbridge, 21st August 2021.

Thank you Mark for an excellent service. All problems were immediately solved and fantastic advice was shared. I would highly recommend to friends and family. Anne, Birmingham,19th August 2021.

Mark was very polite and professional checked for any problems with Aerial signals explained everything and carried out work very quickly and solved our problem we are delighted with service given and would highly recommend to anyone. Linda, Weoley Castle, 3rd July 2021.

Mark explained the job, checked all points and recited my aerial point. Very good value for money x
Mandy, Birmingham, 13th April 2021.

5G antenna installation review. From the start Mark was friendly and very helpful. He and his colleague arrived on time and installed my 5G Home Broadband Antenna quickly and with no fuss. He made the whole process easy and took the time to make sure I was happy with the installation. Excellent service from very helpful people. David, 5th March 2021.

Ben Moss – Technician

Ben is a happy, motivated engineer, adding value across the sectors we cover. A TV Systems Approved and CAI approved engineer who is always willing to go the extra mile. Ben is a credit to the DD team.

Ben has won the Health & Safety award for the month! A very pleasant £10 voucher! This is on a very prestigious build site in Perry Barr! There are 1000’s of workers forming 26 different nationalities across this site so it’s a fantastic achievement that we have never won previously! Suzie Cai, 10th June 2021.

Thank you to Rob and Ben who came to sort out the aerial issue at my Dads this week. They were both courteous, on time, knowledgeable and very helpful. I have no hesitation in recommending this company. Christine, Sutton Coldfield, 14th October 2020.

Jack – System Technician

Jack is a happy, motivated engineer. A TV Systems Approved and CAI approved engineer who is always willing to go the extra mile.

Jack is a credit to the DD team.

 

sarah-and-nik-family-directors

Nik — Operations Director

Nik has worked within the Aerial and Satellite industry since leaving school. Nik enjoys spending time on site with his team overseeing major projects and is always on hand to support his long standing loyal customers base. Nik also ensures that Digital Direct’s aerial, satellite and systems engineers are trained and qualified on the latest technology including the top Sky and Sky Q systems. Nik has worked alongside experts in top AV systems, CCTV and is an expert in the latest fibre systems for commercial and communal TV and internet systems. Nik’s most recent qualification is the HTBaseT Expert advanced installer Certificate. HDBaseT allows CAT 6a cables to deliver up to 4K video, top audio, ethernet, 100W power, control and USB over the same cables. HDBaseT can be used in commercial systems or top end audio visual installations.

Trustpilot Name Checks

Impressive after sales service. I can’t recommend Nik and the team highly enough. Their installation service was first rate. Just as importantly, their follow up care is extremely impressive.
Mr Brandon, Droitwich, 29th December 2021.

Nick provided an exceptional service when we needed TVs mounted on our walls. He was consultative throughout the appointment and was keen to ensure we were aligned with the placements before he carried out the work. I would strongly recommend their services to a friend! Darren, 15th December 2021.

Brilliant on site service from Nik & Dave. This wasn’t an easy job as it required installation of a Wi-fi network, multiple Wi-fi extenders and sky tv to 4 points of the house (as well as 2 large TVs to set up and wall hang). Nik & Dave worked quickly, efficiently and were very neat and tidy. They take all the stress away and their rates are very reasonable. Nicky, Stourbridge, 16th October 2021.

Excellent service, Nik and Dave were knowledgeable, friendly and willing to go the extra mile to meet our expectations. Mr Brandon, Droitwich, 8th May 2021.

Just had my internet wired into an upstairs bedroom. Had been struggling working from home and connecting to the internet. Extremely reliable, discussed what was needed with Nik the Engineer and fitted, no problems. Internet working perfectly and no connection issues, which is extremely important as I work for local government. I had some concerns re the virus, but social distancing was adhered to and would recommend these guys. Lesley, Stourbridge, 9th June 2020.

Excellent service. Being in covid 19 lockdown I was worried when my aerial came off the roof. A call to Digital Direct assured me it could all be taken care of. I was really impressed with the service Nick arrived with face mask, gloves, ‘social distancing’ and did a fantastic job. I can’t thank them enough.
Barbara, Knowle, 14th May 2020.

Rolls Royce Service from Nick and Team !!
Nick, Sarah , AJ all provided a brilliant service to us installing aerials including test and commissioning at Rolls Royce ! If its good enough for them, then I would advise anyone Digital Direct will fit the bill for everyone else !! Thanks again – brilliant. Neil & team at Universal AV Services.