Working Flexibly as One Great Team

Digital Direct Aerials and Satellites are here to help. Your calls are answered by our helpful and knowledgeable office team who are the bridge between yourself and the engineer , arranging appointments to suit your diary and lifestyle.

We have appointments available 6 days a week and will work with you to prevent you hanging around waiting for engineers with options to be called on route.
Our support for customers shines through with many Trustpilot reviews, see panels below. Our office team were all brought together to our main Halesowen base for the photocall.

You can also see our engineers team page and how the teams work together in action.

Answering your calls at the office

Here’s the full support team.

All of the office team take ownership of your requirements, ensuring that your call-back-requests were booked in and getting back with any updates. The real evidence of the dedicated customer service and excellent communication is their growing number of name-checks in Digital Direct’s Trustpilot reviews.

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Kerry — Office Manager

Kerry has a natural ability to support and encourage our team. Always looking for ways to improve the running of each day. Making sure we support our customers to the highest standard. Always happy to help and is a real problem solver behind the scenes. Kerry forms the real backbone running through our team.

Excellent TV Aerial and digital service. I was given digital direct aerials telephone number by the local richer sounds in Solihull. I made a call and had a very good response from Kerry and she got the crew to come and visit us the same afternoon and fix our aerial and get the tv back up and running. Really excellent service. Would highly recommend.
Peter, Coventry, on Trustpilot, 19^th May 2023.

Excellent service from Digital Direct Aerials, especially through the covid19 situation. A big thank you to Richard, who sorted out the problem, fitting a new aerial on the same day, with efficiency and due care. The staff in the office were also very friendly and helpful, particularly Kerry 😊 I would definitely recommend Digital Direct Aerials. Mrs Rea, B90, 21st April 2020.

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Elaine — Customer Support

Elaine is a bubbly lady, Full of joy and embraces her role. Elaine is a true bridge between customers and engineers. Providing a service taking your calls and inquiries and booking you in effectively.

Richard turned up on time. Quickly diagnosed the problem and sorted it. Very pleased with Digital Direct from first point of contact (Elaine) to completion. Would use again. Highly recommended. Alan, Droitwich, on Trustpilot, 23^rd April 2023.

Excellent staff Elaine & Andy. Excellent staff Elaine’s customer service & telephone manner. Andy the engineer that came out is a credit to your company polite explaining everything & fixed the problem that I had been experiencing.
RM, Dudley, on Trustpilot, 19^th January 2023.

Very professional service from both Elaine, on the telephone (making appointments and taking payment) and the engineer (Richard) who came out to the house to install my TV aerial. Miss Jones, Malvern, on Trustpilot, 10^th January 2023.

Fantastic company, great service. Elaine was professional and friendly and the engineer that attended, Richard, I think his name was, was prompt and efficient through diagnosis and sorting the issue. Fabulous service, thank you for your assistance, will definitely use again. Mrs Mack, Dudley, DY5,
on Trustpilot, 9^th December 2022.

I highly recommend Digital Direct! After having huge issues with Virgin and switching to TalkTalk, we needed someone to come out to install a complete new aerial at my elderly mom’s place. Elaine at Digital Direct knew what I was talking about straight away, kept me updated with appointment times, and was generally wonderful! Richard then came out, had a look, explained what needed doing and gave me a quote. We had the work done there and then, and it was completed in around an hour. I honestly couldn’t be happier! This company are fast, professional, courteous and explain everything well. I wouldn’t hesitate to use them again, and I highly recommend them. Huge thanks to both Elaine and Richard, mom and I are extremely grateful!
LJ., Cradley Heath, on Trustpilot, 25th September 2022.

Called Digital Direct for a visit to see what was required. Had an engineer called Ben arrive same day .. Ben was informative, worked cautiously and very tidy. After and before service calls from Elaine as well. So my experience dealing with Digital Direct was an extremely positive one and would recommend ..
Thank you. Mark, Stourbridge, on Trustpilot, 12^th July 2022.

I called for an engineer as my TV viewing was almost non-existent. Ben came out, assessed the situation and when I gave him the go ahead he proceeded with the work in a professional and thorough way. I am delighted, I now have a TV that can provide the channels I want and for a reasonable price. From start (my initial call to Elaine) to finish (Ben coming out and completing the work) it was a painless service.
Thank you. Molly, on Trustpilot, 30th May 2022.

Thanks to Elaine and engineers Richard and Rob for the amazing service – a weight off my mind in helping my mother out when I couldn’t! Patient understanding reliable efficient and trustworthy.
Karen, Birmingham, B31, on Trustpilot, 14^th May 2022.

  Tracey – In House Administrator

Tracey is super organised – A Gem in the team.

Tracey’s role lightens the load of the directors and manages all financial and HR tasks within the business.

Knowing how to manage the daily workload whilst progressing
long-term plans is a strength.

Tracey is a great team player, a happy helpful member if our Digital Direct family .

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Sarah — In–House Sky Specialist

Sarah can support you with all your Sky subscription needs . Sarah is our Commercial Director who can also offer impartial advise on how we can mix paid subscription products with fee to air services. Giving you the most effective TV viewing options and solutions.

Brilliant on site service from Nik & Dave. The team at the office (Sarah, Elaine & Hayley) have excellent communication skills and keep you updated continuously.This wasn’t an easy job as it required installation of a Wi-fi network, multiple Wi-fi extenders and sky tv to 4 points…
Nicky, Stourbridge, on Trustpilot, 16^th October 2021.

I needed to install two 50 inch TVs in my pub for the euro football. Sarah sent me out 2 Engineers, they were very professional and did a fine job very quickly, also very reasonable prices plus they cleared the area after they finished. Definitely recommended. Nik, Worcester, on Trustpilot, 20^th June 2021.

Elaine Edwards — Customer Support

Elaine has been part of the team for many years.
Elaine is a joy to have in the team and a real support to the office and to Nik and I .

The 2 Elaines work brilliantly together. Being a solid consistent support to customers and all the team. Both Elaines receive fantastic daily feedback from customers thanking them for the level of service they offer .

They truly do care …. We thank you too.
Sarah Chan Director

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Great communication from start to finish. Initial lady I spoke to was really helpful (Elaine I believe her name was) knowledgeable & friendly. Then the guy who came out to do the aerial was pleasant, knew what he needed to do no messing got the job done was honest and decent in not ripping us off saying we needed new aerial. Great experience and couldn’t recommend them enough. Thank You 😊
Michelle, Worcester, on Trustpilot, 15^th January 2023.

Fast reliable and cost was fair. Thank you to the team at DD . Especially Elaine who was really helpful booking in and Richard who explained everything clearly and knowledgeably.
Louis, Bromsgrove, on Trustpilot, 21^st December 2022.

Elaine in the office was very accommodating and polite. When Ben the engineer arrived to mount our TV he made himself known and gave us a very competitive quote. When we went ahead he asked us if we were happy with where it was going and how it would look. 10/10 service, and it looks great.
DW, Coventry, on Google, 28^th October 2022.

Absolutely outstanding service from this company Elaine was first point of call and arranged a visit within hours of me calling on each occasion, this was brilliant as was Andy who told me “ no I definitely don’t need a new Ariel “ Andy went on to solve the issue and took the time and effort to explain to me what he was doing. On the strength of these two people I would most definitely use D.D. again and would recommend them to anyone else. Many many thanks, Pauline. Kidderminster, on Trustpilot, 9^th July 2022.

Brilliant service Ben couldn’t do enough knew his trade also Elaine on phone very lovely lady.
David, on Trustpilot, 20th May 2022.

Excellent service from start to finish. Elaine was friendly and helpful. Richard was professional, polite and efficient. Work completed on the same day to a high standard.
Ms Hughes, Halesowen, on Trustpilot, 9^th Jan. 2022.

Hayley — Customer Support

Hayley is a happy helpful and efficient part of our DD team.

With years of experience answering 999 calls , Hayley is great at getting your calls sorted quickly and efficiently .

Brilliant on site service from Nik & Dave. The team at the office (Sarah, Elaine & Hayley) have excellent communication skills and keep you updated continuously.
Nicky, Stourbridge, on Trustpilot, 16^th October 2021.

Barney & Blue — Our Office Dogs

Not forgetting our gorgeous dogs Barney and Blue

Barney and Blue are often in the office .

Making us smile and always wanting a hug !

Dog Friendly Team

Andy who carried out the work was friendly and wore shoe covers in my house and didn’t mind when my dog tried to get them off! On Trustpilot.

Excellent communication, friendly professional service who appreciated the helping hand from our dog 🙂 . On Trustpilot.

The guys were perfect. Even reminded me the side gate was open so I wouldn’t lose my little dog. on Trustpilot.

Sarah — Commercial Director

With her background in local marketing, Sarah spends her time building our business relationships, ensuring our high standards are not only met but exceeded whether in the office or on site. Sarah is a real driving force in the business, motivating her team and seeking out further business opportunities.

Brilliant on site service from Nik & Dave. The team at the office (Sarah, Elaine & Hayley) have excellent communication skills and keep you updated continuously.
Nicky, Stourbridge, on Trustpilot, 16^th October 2021.

I needed to install two 50 inch TVs in my pub for the euro football. Sarah sent me out 2 Engineers, they were very professional and did a fine job very quickly, also very reasonable prices plus they cleared the area after they finished. Definitely recommended.
Nik, Worcester, on Trustpilot, 20^th June 2021.

Nick, Sarah, AJ all provided a brilliant service to us installing aerials including test and commissioning at Rolls Royce !

Sarah and the girls based at head office are great. They are friendly, helpful and always return a call when the say. After discussing with Sarah what are thoughts were, she swiftly arranged for an assessment of our property to be done by an engineer 48 hours later. Here we discussed what are issues were, the need for a system, where we wanted to be covered and went through all the different types of system avaliable to us. Straight from this assessment Sarah and the team very quickly had the parts we wanted ordered and an installation date was set.

Nik — Operations Director

Nik has worked within the Aerial and Satellite industry since leaving school. Nik enjoys spending time on site with his team overseeing major projects and is always on hand to support his long standing loyal customers base. Nik also ensures that Digital Direct’s aerial, satellite and systems engineers are trained and qualified on the latest technology including the top Sky and Sky Q systems. Nik has worked alongside experts in top AV systems, CCTV and is an expert in the latest fibre systems for commercial and communal TV and internet systems. Nik’s most recent qualification is the HTBaseT Expert advanced installer Certificate. HDBaseT allows CAT 6a cables to deliver up to 4K video, top audio, ethernet, 100W power, control and USB over the same cables. HDBaseT can be used in commercial systems or top end audio visual installations.

Arranged for Digital Direct to attend an elderly relative who was having issues with her aerial. Nick sorted the signal issues very quickly. Absolutely excellent service all round and highly recommended, thank you 🤗
Rob, Birmingham, B32, on Trustpilot, 20^th August 2022.

Amazing Company. Work completed: Wall mounting two televisions, a sound bar, and moving Sky to another room. Nick is a wonderful guy. He came out and did such a fantastic job for such a good price. He really helped us out and we are so impressed with him and his company. Thank you.
Tom, Bromsgrove, on Trustpilot, 13^th August 2022.

Excellent service. We had excellent service from Nick.
Red Marlin Ltd, Leamington Spa, on Trustpilot, 2^nd March 2022.