Working Flexibly as One Great Team

Digital Direct Aerials and Satellites are here to help. Your calls are answered by our helpful and knowledgeable office team who are the bridge between yourself and the engineer , arranging appointments to suit your diary and lifestyle.

We have appointments available 6 days a week and will work with you to prevent you hanging around waiting for engineers with options to be called on route.
Our support for customers shines through with many Trustpilot reviews, see panels below. Our office team were all brought together to our main Halesowen base for the photocall.

You can also see our engineers team page and how the teams work together in action.

I highly recommend Digital Direct! After having huge issues with Virgin and switching to TalkTalk, we needed someone to come out to install a complete new aerial at my elderly mom’s place. Elaine at Digital Direct knew what I was talking about straight away, kept me updated with appointment times, and was generally wonderful! Richard then came out, had a look, explained what needed doing and gave me a quote. We had the work done there and then, and it was completed in around an hour. I honestly couldn’t be happier! This company are fast, professional, courteous and explain everything well. I wouldn’t hesitate to use them again, and I highly recommend them. Huge thanks to both Elaine and Richard, mom and I are extremely grateful!
LJ., Cradley Heath, Reviews, 25th September 2022.

Answering your calls at the office

Here’s the full support team.

All of the office team take ownership of your requirements, ensuring that your call-back-requests were booked in and getting back with any updates. The real evidence of the dedicated customer service and excellent communication is their growing number of name-checks in Digital Direct’s Trustpilot reviews.

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Kerry — Office Manager

Kerry has a natural ability to support and encourage our team. Always looking for ways to improve the running of each day. Making sure we support our customers to the highest standard. Always happy to help and is a real problem solver behind the scenes. Kerry forms the real backbone running through our team.

Excellent service from Digital Direct Aerials, especially through the covid19 situation. A big thank you to Richard, who sorted out the problem, fitting a new aerial on the same day, with efficiency and due care. The staff in the office were also very friendly and helpful, particularly Kerry 😊 I would definitely recommend Digital Direct Aerials. Mrs Rea, B90, 21st April 2020.

Fitted me in before Xmas for which I was so grateful. Lady on phone, Kerry I think, was so kind and helpful. Luke was amazing, sorted problem out quickly, tidily and efficiently. Will definitely use them again and recommend them highly. Jane, Stourbridge, 10th January 2020.

Hi Kerry, I work for Birmingham City Council and I spoke to you recently about Sylvia, vulnerable lady, who had moved onto Sheltered Housing and the television aerial had been cut and was unable to watch television. I would like to say thank you for all your help, support and kindness, the situation was dealt with so efficiently and you was a pleasure to talk too. Could you please pass this email onto your manager and I can assure you I will be informing other colleagues within the BCC of your excellent work. Many thanks, Regards Carol. 3rd October 2019.

  Tracey – In House Administrator

Tracey is super organised – A Gem in the team.

Tracey’s role lightens the load of the directors and manages all financial and HR tasks within the business.

Knowing how to manage the daily workload whilst progressing
long-term plans is a strength.

Tracey is a great team player, a happy helpful member if our Digital Direct family .

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Elaine — Customer Support

Elaine is a bubbly lady, Full of joy and embraces her role. Elaine is a true bridge between customers and engineers. Providing a service taking your calls and inquiries and booking you in effectively.

Excellent staff Elaine & Andy. Excellent staff Elaine’s customer service & telephone manner. Andy the engineer that came out is a credit to your company polite explaining everything & fixed the problem that I had been experiencing.
RM, Dudley, on Trustpilot, 19^th January 2023.

Very professional service from both Elaine, on the telephone (making appointments and taking payment) and the engineer (Richard) who came out to the house to install my TV aerial. Miss Jones, Malvern, on Trustpilot, 10^th January 2023.

Fantastic company, great service. Elaine was professional and friendly and the engineer that attended, Richard, I think his name was, was prompt and efficient through diagnosis and sorting the issue. Fabulous service, thank you for your assistance, will definitely use again. Mrs Mack, Dudley, DY5,
on Trustpilot, 9^th December 2022.

I highly recommend Digital Direct! After having huge issues with Virgin and switching to TalkTalk, we needed someone to come out to install a complete new aerial at my elderly mom’s place. Elaine at Digital Direct knew what I was talking about straight away, kept me updated with appointment times, and was generally wonderful! Richard then came out, had a look, explained what needed doing and gave me a quote. We had the work done there and then, and it was completed in around an hour. I honestly couldn’t be happier! This company are fast, professional, courteous and explain everything well. I wouldn’t hesitate to use them again, and I highly recommend them. Huge thanks to both Elaine and Richard, mom and I are extremely grateful!
LJ., Cradley Heath, on Trustpilot, 25th September 2022.

Called Digital Direct for a visit to see what was required. Had an engineer called Ben arrive same day .. Ben was informative, worked cautiously and very tidy. After and before service calls from Elaine as well. So my experience dealing with Digital Direct was an extremely positive one and would recommend ..
Thank you. Mark, Stourbridge, on Trustpilot, 12^th July 2022.

I called for an engineer as my TV viewing was almost non-existent. Ben came out, assessed the situation and when I gave him the go ahead he proceeded with the work in a professional and thorough way. I am delighted, I now have a TV that can provide the channels I want and for a reasonable price. From start (my initial call to Elaine) to finish (Ben coming out and completing the work) it was a painless service.
Thank you. Molly, on Trustpilot, 30th May 2022.

Thanks to Elaine and engineers Richard and Rob for the amazing service – a weight off my mind in helping my mother out when I couldn’t! Patient understanding reliable efficient and trustworthy.
Karen, Birmingham, B31, on Trustpilot, 14^th May 2022.

Excellent service. Our aerial snapped due to age and exposure. Elaine dealt with our request carefully. It was a bleak, cold, and drizzly day but David arrived before time and was both professional and cheerful.
Richard, Solihull, on Trustpilot, 11^th December 2021.

Excellent service from Digital Direct! Excellent service from Richard. Was able to come out to do the job the day I rang! Elaine invoiced me the next day and all is sorted! Thank you 🙂
Rebekah, Birmingham B16, on Trustpilot, 16^th October 2021.

Thank you Digital Direct, great service. Digital Direct, was very prompt and was a great service.
Thank you Richard, Elaine and all at Digital Direct. Tracey, Warwick, on Trustpilot, 13th October 2021.

A great service from here. Was contacted by Elaine and told her the TV was struggling to find signal.. Very friendly, approachable and couldnt recommend them enough! Tammy, on Trustpilot, 19th January 2021.

Sarah — In–House Sky Specialist

Sarah can support you with all your Sky subscription needs . Sarah is our Commercial Director who can also offer impartial advise on how we can mix paid subscription products with fee to air services. Giving you the most effective TV viewing options and solutions.

Brilliant on site service from Nik & Dave. The team at the office (Sarah, Elaine & Hayley) have excellent communication skills and keep you updated continuously.This wasn’t an easy job as it required installation of a Wi-fi network, multiple Wi-fi extenders and sky tv to 4 points…
Nicky, Stourbridge, on Trustpilot, 16^th October 2021.

I needed to install two 50 inch TVs in my pub for the euro football. Sarah sent me out 2 Engineers, they were very professional and did a fine job very quickly, also very reasonable prices plus they cleared the area after they finished. Definitely recommended. Nik, Worcester, on Trustpilot, 20^th June 2021.

Brilliant, helpful and professional. Sarah and the other two ladies were very patient with my constant calls from London to arrange for work to be done at our 87 year old mom’s house in Coventry. Ladies I appreciate your professionalism and support. Shirley, Coventry, on Trustpilot, 22nd July 2020.

Excellent service. Great communication from Kerry and Sarah, super friendly too. Excellent service from Rob who come to do the job. Would definitely use them again and recommend their services to all. 100% top notch.
Lindsay, Halesowen, on Trustpilot, 15th May 2020.

Finally got my Sky TV and Broadband installed! Naz that fitted the sky TV only left at 8pm and he started at 4.30, he was one of the nicest men I’ve ever met. Thanks Sarah Chan for getting me this amazing deal, your a star!
Sian on Facebook.

Elaine Edwards — Customer Support

Elaine has been part of the team for many years.
Elaine is a joy to have in the team and a real support to the office and to Nik and I .

The 2 Elaines work brilliantly together. Being a solid consistent support to customers and all the team. Both Elaines receive fantastic daily feedback from customers thanking them for the level of service they offer .

They truly do care …. We thank you too.
Sarah Chan Director

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Great communication from start to finish. Initial lady I spoke to was really helpful (Elaine I believe her name was) knowledgeable & friendly. Then the guy who came out to do the aerial was pleasant, knew what he needed to do no messing got the job done was honest and decent in not ripping us off saying we needed new aerial. Great experience and couldn’t recommend them enough. Thank You 😊
Michelle, Worcester, on Trustpilot, 15^th January 2023.

Fast reliable and cost was fair. Thank you to the team at DD . Especially Elaine who was really helpful booking in and Richard who explained everything clearly and knowledgeably.
Louis, Bromsgrove, on Trustpilot, 21^st December 2022.

Elaine in the office was very accommodating and polite. When Ben the engineer arrived to mount our TV he made himself known and gave us a very competitive quote. When we went ahead he asked us if we were happy with where it was going and how it would look. 10/10 service, and it looks great.
DW, Coventry, on Google, 28^th October 2022.

Absolutely outstanding service from this company Elaine was first point of call and arranged a visit within hours of me calling on each occasion, this was brilliant as was Andy who told me “ no I definitely don’t need a new Ariel “ Andy went on to solve the issue and took the time and effort to explain to me what he was doing. On the strength of these two people I would most definitely use D.D. again and would recommend them to anyone else. Many many thanks, Pauline. Kidderminster, on Trustpilot, 9^th July 2022.

Brilliant service Ben couldn’t do enough knew his trade also Elaine on phone very lovely lady.
David, on Trustpilot, 20th May 2022.

Excellent service from start to finish. Elaine was friendly and helpful. Richard was professional, polite and efficient. Work completed on the same day to a high standard.
Ms Hughes, Halesowen, on Trustpilot, 9^th Jan. 2022.

From start to finish this company were a pleasure to deal with. Elaine was so helpful on the phone and answered all my questions and more. I used them for my 89 year old mother who lives alone and has had problems with her TV for a while. Mrs Woolcock, Redditch, on Trustpilot, 11^th November 2021.

Brilliant on site service from Nik & Dave. The team at the office (Sarah, Elaine & Hayley) have excellent communication skills and keep you updated continuously. Nicky, Stourbridge, on Trustpilot, 16^th October 2021.

Wall Mounted TV and relocation of UHF Cable. Very good service from Elaine and Andy. Very happy with the results. D Bishop, Wolverhampton, on Trustpilot, 22^nd August 2021.

Hayley — Customer Support

Hayley is a happy helpful and efficient part of our DD team.

With years of experience answering 999 calls , Hayley is great at getting your calls sorted quickly and efficiently .

Brilliant on site service from Nik & Dave. The team at the office (Sarah, Elaine & Hayley) have excellent communication skills and keep you updated continuously.
Nicky, Stourbridge, on Trustpilot, 16^th October 2021.

Barney & Blue — Our Office Dogs

Not forgetting our gorgeous dogs Barney and Blue

Barney and Blue are often in the office .

Making us smile and always wanting a hug !

Dog Friendly Team

Andy who carried out the work was friendly and wore shoe covers in my house and didn’t mind when my dog tried to get them off! On Trustpilot.

Excellent communication, friendly professional service who appreciated the helping hand from our dog 🙂 . On Trustpilot.

The guys were perfect. Even reminded me the side gate was open so I wouldn’t lose my little dog. on Trustpilot.

Sarah — Commercial Director

With her background in local marketing, Sarah spends her time building our business relationships, ensuring our high standards are not only met but exceeded whether in the office or on site. Sarah is a real driving force in the business, motivating her team and seeking out further business opportunities.

Brilliant on site service from Nik & Dave. The team at the office (Sarah, Elaine & Hayley) have excellent communication skills and keep you updated continuously.
Nicky, Stourbridge, on Trustpilot, 16^th October 2021.

I needed to install two 50 inch TVs in my pub for the euro football. Sarah sent me out 2 Engineers, they were very professional and did a fine job very quickly, also very reasonable prices plus they cleared the area after they finished. Definitely recommended.
Nik, Worcester, on Trustpilot, 20^th June 2021.

Excellent service. Great communication from Kerry and Sarah, super friendly too. Excellent service from Rob who come to do the job. Would definitely use them again and recommend their services to all. 100% top notch. Lindsay, Halesowen, on Trustpilot, 15th May 2020

Nick, Sarah, AJ all provided a brilliant service to us installing aerials including test and commissioning at Rolls Royce !

Sarah and the girls based at head office are great. They are friendly, helpful and always return a call when the say. After discussing with Sarah what are thoughts were, she swiftly arranged for an assessment of our property to be done by an engineer 48 hours later. Here we discussed what are issues were, the need for a system, where we wanted to be covered and went through all the different types of system avaliable to us. Straight from this assessment Sarah and the team very quickly had the parts we wanted ordered and an installation date was set.

Nik — Operations Director

Nik has worked within the Aerial and Satellite industry since leaving school. Nik enjoys spending time on site with his team overseeing major projects and is always on hand to support his long standing loyal customers base. Nik also ensures that Digital Direct’s aerial, satellite and systems engineers are trained and qualified on the latest technology including the top Sky and Sky Q systems. Nik has worked alongside experts in top AV systems, CCTV and is an expert in the latest fibre systems for commercial and communal TV and internet systems. Nik’s most recent qualification is the HTBaseT Expert advanced installer Certificate. HDBaseT allows CAT 6a cables to deliver up to 4K video, top audio, ethernet, 100W power, control and USB over the same cables. HDBaseT can be used in commercial systems or top end audio visual installations.

Impressive after sales service. I can’t recommend Nik and the team highly enough. Their installation service was first rate. Just as importantly, their follow up care is extremely impressive.
Mr Brandon, Droitwich, on Trustpilot, 29^th December 2021.

Brilliant on site service from Nik & Dave. This wasn’t an easy job as it required installation of a Wi-fi network, multiple Wi-fi extenders and sky tv to 4 points of the house (as well as 2 large TVs to set up and wall hang). Nik & Dave worked quickly, efficiently and were very neat and tidy. They take all the stress away and their rates are very reasonable. Nicky, Stourbridge, on Trustpilot, 16^th October 2021.

Excellent service, Nik and Dave were knowledgeable, friendly and willing to go the extra mile to meet our expectations. Mr Brandon, Droitwich, on Trustpilot, 8th May 2021.