Working Flexibly as One Great Team
Digital Direct Aerials and Satellites are here to help. Your calls are answered by our helpful and knowledgeable office team who are the bridge between yourself and the engineer , arranging appointments to suit your diary and lifestyle. We have appointments available 6 days a week and will work with you to prevent you hanging around waiting for engineers with options to be called on route.
Our support for customers shines through with many Trustpilot reviews, see panels below. Our office team were all brought together to our main Halesowen base for the photocall.
You can also see our engineers team page and how the teams work together in action.
Kerry — Office Manager
Kerry has a natural ability to support and encourage our team. Always looking for ways to improve the running of each day. Making sure we support our customers to the highest standard. Always happy to help and is a real problem solver behind the scenes. Kerry forms the real backbone running through our team.
The lady I spoke to in the office (Kerry) gave a description of their firm and how they would handle the work. An appointment was made and the night before I received another call to confirm the appointment and to indicate the time their engineer would arrive. They also told me who they were sending (a great idea for security).
Professional Service with Great Staff. Spoke to jolly Jay and cute Kerry who finally arranged for a visit from super Mark 🙂
Jay — Customer Support & Engineer Support Specialist
Jay is a little ray of sunshine. Always happy and has a fantastic disposition. Jay often spends a bit longer on calls, the customers love her, see below, and she also ensures that our customers requirements are clearly communicated and checks back to confirm that the customer is happy.
Amazing service ! Jay in the office 100 percent understood my situation and got an engineer out that day ! Couldn’t recommend them enough ! Jennifer, Birmingham, 6th August 2019.
A problem solved easily and efficently by David in no time. I was kept informed, by phone, so knew exactly when he would arrive. These phone calls were made by an extremely friendy lady named Jay and by the time the last call was made I felt as if I’d known her for ages! I highly recommend them.
Highly recommended Also Jay on the phone is an absolutely delightful lady(take a bow). If you have a problem…please call them first. Great job. Thanks again
Great professional service. Andy and Jay were wonderful to deal with. keep up the good work.
Nick, Coventry, 16th, February 2019.
Sarah — In–House Sky Specialist
Sarah can support you with all your Sky subscription needs . Sarah is our Commercial Director who can also offer impartial advise on how we can mix paid subscription products with fee to air services. Giving you the most effective TV viewing options and solutions.
Finally got my Sky TV and Broadband installed! Naz that fitted the sky TV only left at 8pm and he started at 4.30, he was one of the nicest men I’ve ever met. Thanks Sarah Chan for getting me this amazing deal, your a star! Sian on Facebook.
First class professional company,delivered their service on time. So overall the customer service was 10/10
I would recommend this company definitely. Thank you Sarah and your team. Nigel, Birmingham, 25th July 2019.
Family run business … pleasure to deal with … slick, fair and transparent … perfect job. Digital Direct were superb from start to finish. Slick booking process, really personable (Sarah) … Sam, Shropshire, June 2019
Elaine — Customer Support
Elaine is a bubbly lady, Full of joy and embraces her role. Elaine is a true bridge between customers and engineers. Providing a service taking your calls and enquires booking you in effectively.
Fantastic Customer Service A telephone call then followed from Elaine in the office to arrange a date and time for a visit from an engineer. A second phone call was made from Elaine in the office on the evening before the visit to double confirm it was still convenient. The engineer arrived at my front door bang on time 9am. An excellent service from start to finish and exceptional customer service from all in the office that I spoke to, Elaine and Sarah.
Great and friendly service. Lady (Elaine) I initially spoke to on the phone was helpful and very friendly. Appointment was promptly scheduled in and work carried out on same day. Danielle, Rugby 10th July 2019.
Lesley — Financial Controller
Lesley plays a principal role within the team looking after payments in and out along with health and safety. Lesley is always ready to answer you calls at busy times.
Profesional organisation with friendly, responsible and helpful staff I contacted digital direct (Lesley), who took down my information in order to consult with technical staff. She phoned back within 5 minutes, and a convenient appointment was made.
Lesley did so much behind the scenes; providing all the approvals evidence we required, sourcing the right equipment and invoicing to our company requirements.
Sarah — Commercial Director
With her background in local marketing, Sarah spends her time building our business relationships, ensuring our high standards are not only met but exceeded whether in the office or on site. Sarah is a real driving force in the business, motivating her team and seeking out further business opportunities.
Nick, Sarah , AJ all provided a brilliant service to us installing aerials including test and commissioning at Rolls Royce !
Sarah and the girls based at head office are great. They are friendly, helpful and always return a call when the say. After discussing with Sarah what are thoughts were, she swiftly arranged for an assessment of our property to be done by an engineer 48 hours later. Here we discussed what are issues were, the need for a system, where we wanted to be covered and went through all the different types of system avaliable to us. Straight from this assessment Sarah and the team very quickly had the parts we wanted ordered and an installation date was set.
Nik — Operations Director
Nik has worked within the Aerial and Satellite industry since leaving school. Nik enjoys spending time on site with his team overseeing major projects and is always on hand to support his long standing loyal customers base. Nik also ensures that Digital Direct’s aerial, satellite and systems engineers are trained and qualified on the latest technology including the top Sky and Sky Q systems. Nik has worked alongside experts in top AV systems, CCTV and is an expert in the latest fibre systems for commercial and communal TV and internet systems. Nik’s most recent qualification is the HTBaseT Expert advanced installer Certificate. HDBaseT allows CAT 6a cables to deliver up to 4K video, top audio, ethernet, 100W power, control and USB over the same cables. HDBaseT can be used in commercial systems or top end audio visual installations.
Rolls Royce Service from Nick and Team !!
Nick, Sarah , AJ all provided a brilliant service to us installing aerials including test and commissioning at Rolls Royce ! If its good enough for them, then I would advise anyone Digital Direct will fit the bill for everyone else !! Thanks again – brilliant. Neil & team at Universal AV Services
Reliable, straightforward and efficient. The installation was for a block of apartments that we totally refurbished. Would thoroughly recommend Nik.
Excellent Service. Everything was clearly explained by Nick. Pleasure to do business with the Company. Would highly recommend. Ian, Sutton Coldfield.