Working Flexibly as One Great Team
Digital Direct Aerials and Satellites are here to help. Your calls are answered by our helpful and knowledgeable office team who are the bridge between yourself and the engineer , arranging appointments to suit your diary and lifestyle. We have appointments available 6 days a week and will work with you to prevent you hanging around waiting for engineers with options to be called on route.
Our support for customers shines through with many Trustpilot reviews, see panels below. Our office team were all brought together to our main Halesowen base for the photocall.
You can also see our engineers team page and how the teams work together in action.
Kerry — Office Manager
Kerry has a natural ability to support and encourage our team. Always looking for ways to improve the running of each day. Making sure we support our customers to the highest standard. Always happy to help and is a real problem solver behind the scenes. Kerry forms the real backbone running through our team.
Excellent service. Great communication from Kerry and Sarah, super friendly too. Excellent service from Rob who come to do the job. Would definitely use them again and recommend their services to all. 100% top notch.
Lindsay, Halesowen, 15th May 2020
Excellent service from Digital Direct Aerials, especially through the covid19 situation. A big thank you to Richard, who sorted out the problem, fitting a new aerial on the same day, with efficiency and due care. The staff in the office were also very friendly and helpful, particularly Kerry 😊 I would definitely recommend Digital Direct Aerials. Mrs Rea, B90, 21st April 2020.
Fitted me in before Xmas for which I was so grateful. Lady on phone, Kerry I think, was so kind and helpful. Luke was amazing, sorted problem out quickly, tidily and efficiently. Will definitely use them again and recommend them highly. Jane, Stourbridge, 10th January 2020.
Hi Kerry, I work for Birmingham City Council and I spoke to you recently about Sylvia, vulnerable lady, who had moved onto Sheltered Housing and the television aerial had been cut and was unable to watch television.
I would like to say thank you for all your help, support and kindness, the situation was dealt with so efficiently and you was a pleasure to talk too. Could you please pass this email onto your manager and I can assure you I will be informing other colleagues within the BCC of your excellent work.
Many thanks, Regards Carol. 3rd October 2019.
Jay — Customer Support & Engineer Support Specialist
Jay is a little ray of sunshine. Always happy and has a fantastic disposition. Jay often spends a bit longer on calls, the customers love her, see below, and she also ensures that our customers requirements are clearly communicated and checks back to confirm that the customer is happy.
Phoned them on the morning, came on the afternoon. Gave me price, no pressure to buy, done a brilliant job, first class. Richard done great job, tidied up his mess, made sure TV was working OK before he left. Would give more stars if possible. Also thanks to Jay in office, very helpful and cracking sense of humour. Adrian, Brierley Hill, 15th March 2020.
Used previously and pleased with their service, so a returning customer. Very helpful, especially Jay in the office. Would highly recommend. Mandy, Birmingham, 9th March 2020.
They have supported me throughout the 14/15 months, no surprising charges, fast and efficient, in particular Jay and Mark. have no hesitation in recommending their service or using them for further work. FairAndSquare, 9th August 2019
Amazing service ! Jay in the office 100 percent understood my situation and got an engineer out that day ! Couldn’t recommend them enough ! Jennifer, Birmingham, 6th August 2019.
Sarah — In–House Sky Specialist
Sarah can support you with all your Sky subscription needs . Sarah is our Commercial Director who can also offer impartial advise on how we can mix paid subscription products with fee to air services. Giving you the most effective TV viewing options and solutions.
Finally got my Sky TV and Broadband installed! Naz that fitted the sky TV only left at 8pm and he started at 4.30, he was one of the nicest men I’ve ever met. Thanks Sarah Chan for getting me this amazing deal, your a star! Sian on Facebook.
First class professional company,delivered their service on time. So overall the customer service was 10/10
I would recommend this company definitely. Thank you Sarah and your team. Nigel, Birmingham, 25th July 2019.
Family run business … pleasure to deal with … slick, fair and transparent … perfect job. Digital Direct were superb from start to finish. Slick booking process, really personable (Sarah) … Sam, Shropshire, June 2019
Elaine — Customer Support
Elaine is a bubbly lady, Full of joy and embraces her role. Elaine is a true bridge between customers and engineers. Providing a service taking your calls and enquires booking you in effectively.
Excellent service from Richard and Elaine on the phone would defiantly recommend this company Max, Walsall, 30th May 2020.
Outstanding service! Used several times, no job too small will definitely use again👍 Special mention to Elaine & Lesley very polite and helpful. Matt, Organic, 28th May 2020.
Doing work Sky wont do ! Both engineers were top class and the lady Elaine on helpdesk was very friendly and pleasant to deal with. Highly recommend them. Mr Kelly, Coventry 28th May 2020.
Brilliant service from start to finish. Great communication and updates from Elaine and she was really friendly too. Excellent service from Richard the engineer… Mrs Deeley, Stourbridge, 17th May 2020.
Excellent service From speaking to Elaine for the initial booking to the completion of the job the service received was excellent at a fair and reasonable price. Would highly recommend. Mr Shaw, 24th August 2019.
Lesley — Financial Controller
Lesley plays a principal role within the team looking after payments in and out along with health and safety. Lesley is always ready to answer you calls at busy times.
Outstanding service! Used several times, no job too small will definitely use again👍 Special mention to Elaine & Lesley very polite and helpful.
Matt, Organic, 28th May 2020.
Profesional organisation with friendly, responsible and helpful staff I contacted digital direct (Lesley), who took down my information in order to consult with technical staff. She phoned back within 5 minutes, and a convenient appointment was made.
Lesley did so much behind the scenes; providing all the approvals evidence we required, sourcing the right equipment and invoicing to our company requirements.
Sarah — Commercial Director
With her background in local marketing, Sarah spends her time building our business relationships, ensuring our high standards are not only met but exceeded whether in the office or on site. Sarah is a real driving force in the business, motivating her team and seeking out further business opportunities.
Excellent service. Great communication from Kerry and Sarah, super friendly too. Excellent service from Rob who come to do the job. Would definitely use them again and recommend their services to all. 100% top notch. Lindsay, Halesowen, 15th May 2020
Nick, Sarah, AJ all provided a brilliant service to us installing aerials including test and commissioning at Rolls Royce !
Sarah and the girls based at head office are great. They are friendly, helpful and always return a call when the say. After discussing with Sarah what are thoughts were, she swiftly arranged for an assessment of our property to be done by an engineer 48 hours later. Here we discussed what are issues were, the need for a system, where we wanted to be covered and went through all the different types of system avaliable to us. Straight from this assessment Sarah and the team very quickly had the parts we wanted ordered and an installation date was set.
Nik — Operations Director
Nik has worked within the Aerial and Satellite industry since leaving school. Nik enjoys spending time on site with his team overseeing major projects and is always on hand to support his long standing loyal customers base. Nik also ensures that Digital Direct’s aerial, satellite and systems engineers are trained and qualified on the latest technology including the top Sky and Sky Q systems. Nik has worked alongside experts in top AV systems, CCTV and is an expert in the latest fibre systems for commercial and communal TV and internet systems. Nik’s most recent qualification is the HTBaseT Expert advanced installer Certificate. HDBaseT allows CAT 6a cables to deliver up to 4K video, top audio, ethernet, 100W power, control and USB over the same cables. HDBaseT can be used in commercial systems or top end audio visual installations.
Great service – as always! Nick came out to fix a small problem with the data cabling in our home. As always he was quick and efficient – explaining the problem and fixing it in next to no time. We’ve used Digital Direct for a few things over a number of years, and would recommend them to anyone. Emma, Birmingham, 14th June 2020.
Nick at DDA was brilliant. We had intermittent problems with the aerial, which had a booster that was unnecessary as Nick proved as the aerial alone was capable of receiving enough signal strength. So, problematic booster removed, freeing up an electrical socket, splitters moved from the chimney aerial to a wall to make any future maintenance easier and cheaper, and now all TVs working trouble free. All that within 24hrs of first contact- fantastic service! Dave and Bec, Worcester, 11th June 2020.
Would certainly recommend this company the Engineer Nick was very polite and explained everything as he went along. From having no service the problem was quickly found and rectified very efficiently.
Stephen, Sedgley, 14th May 2020.
Rolls Royce Service from Nick and Team !!
Nick, Sarah , AJ all provided a brilliant service to us installing aerials including test and commissioning at Rolls Royce ! If its good enough for them, then I would advise anyone Digital Direct will fit the bill for everyone else !! Thanks again – brilliant. Neil & team at Universal AV Services
Reliable, straightforward and efficient. The installation was for a block of apartments that we totally refurbished. Would thoroughly recommend Nik.