Call Nik on 0800 311 8478

ddAerials, a Local Family Firm that Cares

  
Call Nik on 0800 311 8478

ddAerials, a Local Family Firm that Cares

Aerial Repair from £29
Book a Callback

Working Flexibly as One Great Team

sarah-and-nik-family-directorsDigital Direct Aerials and Satellites are here to help. Your calls are answered by our helpful and knowledgeable office team who are the bridge between yourself and the engineer , arranging appointments to suit your diary and lifestyle.

We have appointments available 6 days a week and will work with you to prevent you hanging around waiting for engineers with options to be called on route.
Our support for customers shines through with many Trustpilot reviews, see panels below. Our office team were all brought together to our main Halesowen base for the photocall.

You can also see our engineers team page and how the teams work together in action.

  Tracey – In House Administrator

Tracey is super organised – A Gem in the team.

Tracey’s role lightens the load of the directors and manages all financial and HR tasks within the business.

Knowing how to manage the daily workload whilst progressing
long-term plans is a strength.

Tracey is a great team player, a happy helpful member if our Digital Direct family .

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Elaine — Customer Support

Elaine is a bubbly lady, Full of joy and embraces her role. Elaine is a true bridge between customers and engineers. Providing a service taking your calls and inquiries and booking you in effectively.

I called for an engineer as my TV viewing was almost non-existent. Ben came out, assessed the situation and when I gave him the go ahead he proceeded with the work in a professional and thorough way. I am delighted, I now have a TV that can provide the channels I want and for a reasonable price. From start (my initial call to Elaine) to finish (Ben coming out and completing the work) it was a painless service.
Thank you.
Molly, 30th May 2022.

Thanks to Elaine and engineers Richard and Rob for the amazing service – a weight off my mind in helping my mother out when I couldn’t! Patient understanding reliable efficient and trustworthy.
Karen, Birmingham, B31, 14th May 2022.

Excellent service. Our aerial snapped due to age and exposure. Elaine dealt with our request carefully. It was a bleak, cold, and drizzly day but David arrived before time and was both professional and cheerful. Richard, Solihull, 11th December 2021.

Excellent service from Digital Direct! Excellent service from Richard. Was able to come out to do the job the day I rang! Elaine invoiced me the next day and all is sorted! Thank you 🙂
Rebekah, Birmingham B16, 16th October 2021.

Thank you Digital Direct, great service. Digital Direct, was very prompt and was a great service.
Thank you Richard, Elaine and all at Digital Direct. Tracey, Warwick, 13th October 2021.

A great service from here. Was contacted by Elaine and told her the TV was struggling to find signal.. Very friendly, approachable and couldnt recommend them enough! Tammy, 19th January 2021.

Sarah Commercial Director

Sarah — In–House Sky Specialist

Sarah can support you with all your Sky subscription needs . Sarah is our Commercial Director who can also offer impartial advise on how we can mix paid subscription products with fee to air services. Giving you the most effective TV viewing options and solutions.

Brilliant on site service from Nik & Dave. The team at the office (Sarah, Elaine & Hayley) have excellent communication skills and keep you updated continuously.This wasn’t an easy job as it required installation of a Wi-fi network, multiple Wi-fi extenders and sky tv to 4 points… Nicky, Stourbridge, 16th October 2021.

I needed to install two 50 inch TVs in my pub for the euro football. Sarah sent me out 2 Engineers, they were very professional and did a fine job very quickly, also very reasonable prices plus they cleared the area after they finished. Definitely recommended. Nik, Worcester, 20th June 2021.

Brilliant, helpful and professional. Sarah and the other two ladies were very patient with my constant calls from London to arrange for work to be done at our 87 year old mom’s house in Coventry. Ladies I appreciate your professionalism and support.
Shirley, Coventry, 22nd July 2020.

Excellent service. Great communication from Kerry and Sarah, super friendly too. Excellent service from Rob who come to do the job. Would definitely use them again and recommend their services to all. 100% top notch.
Lindsay, Halesowen, 15th May 2020.

Finally got my Sky TV and Broadband installed! Naz that fitted the sky TV only left at 8pm and he started at 4.30, he was one of the nicest men I’ve ever met. Thanks Sarah Chan for getting me this amazing deal, your a star! Sian on Facebook.

Elaine Edwards — Customer Support

Elaine has been part of the team for many years.
Elaine is a joy to have in the team and a real support to the office and to Nik and I .

The 2 Elaines work brilliantly together. Being a solid consistent support to customers and all the team. Both Elaines receive fantastic daily feedback from customers thanking them for the level of service they offer .

They truly do care …. We thank you too.
Sarah Chan Director

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Brilliant service Ben couldn’t do enough knew his trade also Elaine on phone very lovely lady.
David, 20th May 2022.

Excellent service from start to finish. Elaine was friendly and helpful. Richard was professional, polite and efficient. Work completed on the same day to a high standard. Ms Hughes, Halesowen, 9th Jan. 2022.

From start to finish this company were a pleasure to deal with. Elaine was so helpful on the phone and answered all my questions and more. I used them for my 89 year old mother who lives alone and has had problems with her TV for a while. Mrs Woolcock, Redditch, 11th November 2021.

Brilliant on site service from Nik & Dave. The team at the office (Sarah, Elaine & Hayley) have excellent communication skills and keep you updated continuously.Nicky, Stourbridge, 16th October 2021.

Wall Mounted TV and relocation of UHF Cable. Very good service from Elaine and Andy. Very happy with the results. D Bishop, Wolverhampton, 22nd August 2021.

Hayley — Customer Support

Hayley is a happy helpful and efficient part of our DD team.

With years of experience answering 999 calls , Hayley is great at getting your calls sorted quickly and efficiently .

Brilliant on site service from Nik & Dave. The team at the office (Sarah, Elaine & Hayley) have excellent communication skills and keep you updated continuously.Nicky, Stourbridge, 16th October 2021.

Barney & Blue — Our Office Dogs

Not forgetting our gorgeous dogs Barney and Blue

Barney and Blue are often in the office .

Making us smile and always wanting a hug !

Dog Friendly Team

Andy who carried out the work was friendly and wore shoe covers in my house and didn’t mind when my dog tried to get them off!

Excellent communication, friendly professional service who appreciated the helping hand from our dog 🙂 .

The guys were perfect. Even reminded me the side gate was open so I wouldn’t lose my little dog.

Sarah — Commercial DirectorSarah Commercial Director

With her background in local marketing, Sarah spends her time building our business relationships, ensuring our high standards are not only met but exceeded whether in the office or on site. Sarah is a real driving force in the business, motivating her team and seeking out further business opportunities.

Brilliant on site service from Nik & Dave. The team at the office (Sarah, Elaine & Hayley) have excellent communication skills and keep you updated continuously.Nicky, Stourbridge, 16th October 2021.

I needed to install two 50 inch TVs in my pub for the euro football. Sarah sent me out 2 Engineers, they were very professional and did a fine job very quickly, also very reasonable prices plus they cleared the area after they finished. Definitely recommended. Nik, Worcester, 20th June 2021.

Excellent service. Great communication from Kerry and Sarah, super friendly too. Excellent service from Rob who come to do the job. Would definitely use them again and recommend their services to all. 100% top notch. Lindsay, Halesowen, 15th May 2020

Nick, Sarah, AJ all provided a brilliant service to us installing aerials including test and commissioning at Rolls Royce !

Sarah and the girls based at head office are great. They are friendly, helpful and always return a call when the say. After discussing with Sarah what are thoughts were, she swiftly arranged for an assessment of our property to be done by an engineer 48 hours later. Here we discussed what are issues were, the need for a system, where we wanted to be covered and went through all the different types of system avaliable to us. Straight from this assessment Sarah and the team very quickly had the parts we wanted ordered and an installation date was set.

Nik — Operations Director

Nik has worked within the Aerial and Satellite industry since leaving school. Nik enjoys spending time on site with his team overseeing major projects and is always on hand to support his long standing loyal customers base. Nik also ensures that Digital Direct’s aerial, satellite and systems engineers are trained and qualified on the latest technology including the top Sky and Sky Q systems. Nik has worked alongside experts in top AV systems, CCTV and is an expert in the latest fibre systems for commercial and communal TV and internet systems. Nik’s most recent qualification is the HTBaseT Expert advanced installer Certificate. HDBaseT allows CAT 6a cables to deliver up to 4K video, top audio, ethernet, 100W power, control and USB over the same cables. HDBaseT can be used in commercial systems or top end audio visual installations.

Impressive after sales service. I can’t recommend Nik and the team highly enough. Their installation service was first rate. Just as importantly, their follow up care is extremely impressive.
Mr Brandon, Droitwich, 29th December 2021.

Brilliant on site service from Nik & Dave. This wasn’t an easy job as it required installation of a Wi-fi network, multiple Wi-fi extenders and sky tv to 4 points of the house (as well as 2 large TVs to set up and wall hang). Nik & Dave worked quickly, efficiently and were very neat and tidy. They take all the stress away and their rates are very reasonable. Nicky, Stourbridge, 16th October 2021.

Excellent service, Nik and Dave were knowledgeable, friendly and willing to go the extra mile to meet our expectations. Mr Brandon, Droitwich, 8th May 2021.

A very friendly and efficient service from everybody that we have dealt with, even with the current issues affecting us all. The installation of CCTV was completed well and tidily by Nik and Mark.
Keith, Smethwick, 20th October 2020.

Problem identified, timely estimate and work completed on a Saturday to assist. A 5 star service from Nik. Andrew, Kidderminster, 17th August 2020.