Great, Excellent Service, Engineer, Friendly, Helpful, Very Good, Professional, Efficient, Polite, Prompt, People.
A simpler tally of the top 10 words used in the first 15 weeks of 2018 in order. Friendly and helpful are up and tidy has dropped because the reviewers are using many more ways to say cleaned up after themselves. Engineer is the most common description for the team though many reviews also reference the office staff, phone support etc.. That is why I have added People at the end as it includes everyone who has helped generate over 920, 9.9/10 reviews by delivering great service. Service is the most frequently used word, over 150 times or 10 times a week, was not included in the list as this was seen as neutral becoming very positive after excellent and great.
The most frequent words and phrases used by the customers of Digital Direct Aerials in their Trustpilot reviews back in early 2016 are in the word cloud, below. Thank you all.
All the reviews were positive and though some of the words can be used in a negative sense only 2 quote words expressed unhappiness about a quote in an otherwise positive review